Central Manchester Crisis Response Team

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The Central Manchester Crisis Response Team support patients who need urgent support at home, but who do not need to be admitted to hospital. The team accept referrals from North West Ambulance Service (NWAS).

The team is made up of specialists from health and social care including:

  • Advanced Clinical Practitioners
  • Nurses
  • Occupational Therapists
  • Physiotherapists
  • Social Workers
  • Pharmacists
  • Support Workers.

What we do

The team provides urgent assessments and interventions for people who have a health or social care crisis. We support people to remain at home while the crisis situation is addressed. We aim to provide care for up to 72 hours.

How does crisis response work?

On attending a call that meets agreed criteria, the ambulance service will contact us (with the patient’s consent). We then contact the patient by phone and arrange to visit them at home.

The team will carry out a comprehensive assessment of needs and:

  • provide treatment and support to enable them to stay at home
  • provide essential equipment.

We aim to discharge from the crisis service within 72 hours – after the patient’s immediate needs are addressed. After that, we can refer to appropriate services and support as needed.

What happens on discharge?

If the patient needs ongoing support we will, with their consent, arrange referrals to other community services that can support them at home. We will write to their GP with a discharge summary so they are aware of the care received from the team.

We can help

People who:

  • are over 18 years of age
  • are registered with a Central Manchester GP
  • has given us their consent

The Crisis Team launched in November 2018 and is currently only open to referrals from North West Ambulance Service for Amber Pathway cases – i.e. people who would otherwise be transferred to hospital. A detailed referral protocol has been agreed with NWAS. Referral to the service is not dependent on any specific condition or illness, it’s for people who need urgent support at home, but who do not need to be admitted to hospital. Over the next few months, we will be working on extending the service to take referrals from GPs and from other community services.

Service information

Location: The Vallance Centre, Brunswick St, Ardwick, Manchester, M13 9UJ

Contact between 08:30 – 18:30

  • For urgent calls: 07866 117 643 (Duty Phone)
  • For everything else: 0161 274 1541.


We are available between 08:30 and 18:30, 7 days a week (last referral taken at 17:00).