{"id":4054,"date":"2026-02-12T14:04:09","date_gmt":"2026-02-12T14:04:09","guid":{"rendered":"https:\/\/mft.nhs.uk\/mri\/waiting-safely\/"},"modified":"2026-08-11T14:32:51","modified_gmt":"2026-08-11T14:32:51","slug":"waiting-safely","status":"publish","type":"page","link":"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/","title":{"rendered":"Waiting Safely"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<section>\n                                <div class=\"c-page-contents\">\n                                    <h2 class=\"c-page-contents__title-heading\">Page Contents<\/h2>\n                                    <ol class=\"c-page-contents__list c-page-contents__two-col\">\n                                    <li class=\"c-page-contents__list-item\">\n\n                     <a href=\"#waitingtimes\" class=\"c-page-contents__list-item-link\">Average Waiting Times<\/a>\n\n                    <\/li><li class=\"c-page-contents__list-item\">\n\n                     <a href=\"#physical\" class=\"c-page-contents__list-item-link\">Physical health and wellbeing support<\/a>\n\n                    <\/li><li class=\"c-page-contents__list-item\">\n\n                     <a href=\"#mental\" class=\"c-page-contents__list-item-link\">Mental health support<\/a>\n\n                    <\/li><li class=\"c-page-contents__list-item\">\n\n                     <a href=\"#community\" class=\"c-page-contents__list-item-link\">Community support<\/a>\n\n                    <\/li><li class=\"c-page-contents__list-item\">\n\n                     <a href=\"#helplines\" class=\"c-page-contents__list-item-link\">National support helplines<\/a>\n\n                    <\/li>\n                                    <\/ol>\n                                <\/div>\n\n                        <\/section>[\/vc_column][\/vc_row][vc_row el_id=&#8221;waitingtimes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Average Waiting Times<\/h2>\n<p>Please visit the <a href=\"https:\/\/www.myplannedcare.nhs.uk\/nwest\/manchester\/\">My Planned Care website<\/a>\u00a0to find out the average waiting times for hospital appointments and treatment by selecting the service you have been referred to. If you are unsure which service you have been referred to, please check any letters you have received from the hospital.[\/vc_column_text]<figure class=\"c-content__image\">\n    <img decoding=\"async\" src=\"\" alt=\"\">\n    <figcaption class=\"c-content__image-caption\"><\/figcaption>\n<\/figure>\n\n[\/vc_column][\/vc_row][vc_row el_id=&#8221;physical&#8221;][vc_column][vc_separator border_width=&#8221;7&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Physical health and wellbeing support<\/h2>\n<p>Keeping fit is not only important to your wellbeing but it also helps speed up your recovery after surgery. Maintaining a healthy weight, getting active or quitting smoking can help your physical wellbeing.<\/p>\n<p><strong>Check out the different services that you can use to manage your physical health below. <\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<section>\n                            <div class=\"c-expanded-content\">\n                            <div class=\"c-accordion close-it\">\n                                     <div class=\"c-accordion__item scrollup\" id=\"expand_be_well\">\n                         <a href=\"#expand_be_well\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Be Well<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Be Well is a partnership is made up of different organisations that can even help you in different ways. It could be to get on top of work, housing, family and money worries, long term health conditions, stress, loneliness or if you\u2019re feeling a bit low, or you\u2019d like help with stopping smoking.<\/p>\n<p>You can call them on\u00a0<strong>0161 470 7120<\/strong>\u00a0or just ask your GP to put you in touch.<\/p>\n<p>When you come to Be Well, one of their trained coaches will talk to you about the help you need and the goals you want to achieve. Then they will work with you to come up with a plan to get you to where you want to be.<\/p>\n<p>Visit the\u00a0<a href=\"https:\/\/www.thebiglifegroup.com\/service\/be-well\/\">Be Well website<\/a>\u00a0to learn more.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_expert_patients_programme\">\n                         <a href=\"#expand_expert_patients_programme\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Expert Patients Programme<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            The Expert Patients Programme is a free NHS course for anyone who has or cares for someone with, a long-term health condition. The programme is run by trained tutors who have experience of self-managing a long-term condition.<\/p>\n<p>In the course you will learn to:<\/p>\n<ul>\n<li>Manage physical and emotional difficulties<\/li>\n<li>Develop a partnership with your healthcare professionals<\/li>\n<li>Plan ahead with support from the team<\/li>\n<li>Increase your motivation and feel more positive.<\/li>\n<\/ul>\n<p>It takes place over six weekly sessions which are once a week for 2.5 hours at local venues throughout Manchester.<\/p>\n<p>For information on course venues\u00a0across Manchester\u00a0or to find out more please contact the Expert Patients Programme Team on\u00a0<a href=\"tel:0161#3712105\">0161 371 2105<\/a>\u00a0or email\u00a0<a href=\"mailto:mft.epp@nhs.net\">mft.epp@nhs.net<\/a>.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_greater_manchester_walking\">\n                         <a href=\"#expand_greater_manchester_walking\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Greater Manchester Walking<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Greater Manchester Walking is a hub of information to help you walk, stroll, amble, mooch and connect. It is great if you are looking for a walking route to explore the local area or somewhere new. This website is also a great resource if you wanted to help someone you know join a local walking group. For more information visit the <a href=\"https:\/\/gmwalking.co.uk\/\">Greater Manchester Walking website<\/a>.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_mcractive\">\n                         <a href=\"#expand_mcractive\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">MCRactive<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            <a href=\"https:\/\/www.mcractive.com\/\">MCRactive<\/a>\u00a0is a not-for-profit organisation established and overseen by Manchester City Council. It is responsible for running the various world-class leisure and sports centre around Manchester.<\/p>\n<p>Use the Activity Finder function on their website to find individual or team activities.\u00a0 Depending on your preference, they have lots of fun or serious options; you could even join a club or find social events. Go along on your own, with friends or family; become a volunteer or find a coach. There is something for everyone.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_better_health\">\n                         <a href=\"#expand_better_health\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Better Health<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Whether you want to lose weight, get active or quit smoking, Better Health has lots of free tools and support.<\/p>\n<p>Visit\u00a0<a href=\"https:\/\/www.nhs.uk\/better-health\/\">the Better Health website<\/a>\u00a0to see what little changes you can make to get healthier.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_eat_well\">\n                         <a href=\"#expand_eat_well\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Eat Well<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            We know that modern life can mean we are a lot busier, less active, and more reliant on convenience and fast food than we used to be. Eating a healthy, balanced diet is an important part of maintaining good health and can help you feel your best.<\/p>\n<p>Visit the\u00a0<a href=\"https:\/\/www.nhs.uk\/live-well\/eat-well\/\">NHS website<\/a>\u00a0to learn more about what makes a healthy diet.<\/p>\n<p>Visit the\u00a0<a href=\"https:\/\/www.nhs.uk\/change4life\">Better Health website<\/a>\u00a0to learn how you can support your child eat healthier.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_quit_smoking\">\n                         <a href=\"#expand_quit_smoking\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Quit Smoking<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            If you\u2019re going into hospital for an operation, it\u2019s strongly advised that you stop smoking as soon as possible. Quitting smoking before an operation will reduce your chances of complications and speed up your recovery after surgery. It will also make your stay at hospital more comfortable as smoking is not permitted on hospital grounds.<\/p>\n<p>Try to quit smoking as soon as you can, as this will give your body as much time as possible to repair itself before surgery.<\/p>\n<p>With help, you\u2019re much more likely to quit smoking than if you use willpower alone. Visit the\u00a0<a href=\"http:\/\/www.makesmokinghistory.co.uk\/\"><strong>Make Smoking History website<\/strong><\/a>\u00a0to get free access to the latest quitting aids, one-to-one advice and\u00a0<a href=\"https:\/\/makesmokinghistory.co.uk\/how-to-quit\/local-services\/\"><strong>support in your local area<\/strong><\/a>.<\/p>\n<p>You could also talk to a friendly stop smoking advisor over the phone. Call the\u00a0<strong>Greater Manchester Stop Smoking Helpline<\/strong>\u00a0free on\u00a0<a href=\"tel:03001231044\"><strong>0300 123 1044<\/strong><\/a>\u00a0between 9am to 8pm Monday to Friday and 11am to 4pm Saturday and Sunday, including bank holidays.<\/p>\n<p>You can also speak to your GP or local pharmacist for help to stop smoking.\n                          <\/div>\n\n                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/section><a class=\"c-jump-link no-print\" href=\"#main\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"10\" viewBox=\"0 0 18 10\">\n        <polygon points=\"8.889 0 0 8.701 1.327 10 8.889 2.597 16.451 10 17.778 8.701 8.889 0\" style=\"fill:#005eb8\"\/>\n    <\/svg><span>Top<\/span>\n<\/a>\n[vc_separator border_width=&#8221;7&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;mental&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Mental health support<\/h2>\n<p><strong>If you are waiting for medical care or treatment, it can be a difficult for you and those around you.<\/strong> There are lots of organisations that offer mental health support, both locally and nationally. You might need different types of support at different times in your life. Sometimes it might just be about getting a bit of advice or sometimes problems are more serious or don\u2019t get better with self-help.<\/p>\n<p><strong>Please see the organisations and the support they can offer below:<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<section>\n                            <div class=\"c-expanded-content\">\n                            <div class=\"c-accordion close-it\">\n                                     <div class=\"c-accordion__item scrollup\" id=\"expand_nhs_111_mental_health\">\n                         <a href=\"#expand_nhs_111_mental_health\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">NHS 111 Mental Health<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            <\/p>\n<h4>If you need urgent mental health support, for example if you feel mentally unsafe or severely distressed, you can quickly and easily access support by calling NHS 111 and selecting mental health option 2.<\/h4>\n<p>It\u2019s available 24\/7, free of charge and you can call for yourself or someone else.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_self_help\">\n                         <a href=\"#expand_self_help\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Self Help<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Self Help is a user-led mental health charity that offers a range of support and services across the North West of England. It helps people living with anxiety, depression, phobias and panic attacks. Visit\u00a0<a href=\"https:\/\/www.selfhelpservices.org.uk\/\">the Self Help website<\/a>\u00a0to find out for more about the services and how to access them.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_rethink_manchester_mental_health_group\">\n                         <a href=\"#expand_rethink_manchester_mental_health_group\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Rethink Manchester Mental Health Group<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            This support group is a part of the national charity Rethink Mental Illness. It is a volunteer run support group for anyone in Manchester who is affected by severe or enduring mental illness. It could be through lived experience or as a family member\/friend. The aim of the group is to bring people together in a safe non-judgemental environment to share experiences.<\/p>\n<p>They run a general support peer support meeting on Thursday evenings, for anyone experiencing difficulties with mental health regardless of whether they have a diagnosis or are involved with mental health services, as well as families and carers.<\/p>\n<p>Find out more on the <a href=\"https:\/\/www.rethink.org\/help-in-your-area\/support-groups\/rethink-mental-illness-manchester-group\/\">Rethink Mental Illness website<\/a>.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_42nd_street\">\n                         <a href=\"#expand_42nd_street\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">42nd Street<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            42nd Street support young people with their emotional well-being and mental health by offering a choice of effective, creative, young person-centred and rights-based approaches.<\/p>\n<p>It is an inclusive service that is free and confidential. If you are or care for a young person, please visit\u00a0<a href=\"https:\/\/www.42ndstreet.org.uk\/\">the 42nd Street website<\/a>\u00a0for more information about their services.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_kooth\">\n                         <a href=\"#expand_kooth\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Kooth<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Kooth is a platform emotional wellbeing and mental health support service available to children and young people aged between 11 to 25. It is a free digital service that can be accessed through mobile, tablet or desktop.<\/p>\n<p>It provides immediate access to an online community of peers and a team of experienced, accredited counsellors. The service is anonymous and open for support 365 days a year. The timings are 12pm \u2013 10pm on weekdays, and 6pm \u2013 10pm on weekends and holidays.<\/p>\n<p>You can find out more about the service and sign up on\u00a0<a href=\"https:\/\/www.kooth.com\/\">the kooth website<\/a>.\n                          <\/div>\n\n                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/section><a class=\"c-jump-link no-print\" href=\"#main\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"10\" viewBox=\"0 0 18 10\">\n        <polygon points=\"8.889 0 0 8.701 1.327 10 8.889 2.597 16.451 10 17.778 8.701 8.889 0\" style=\"fill:#005eb8\"\/>\n    <\/svg><span>Top<\/span>\n<\/a>\n[vc_separator border_width=&#8221;7&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;community&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Community support<\/h2>\n<p>Manchester has many organisations that can support you within the community. They can help you with your daily routine things as well as provide any specialist help.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<section>\n                            <div class=\"c-expanded-content\">\n                            <div class=\"c-accordion close-it\">\n                                     <div class=\"c-accordion__item scrollup\" id=\"expand_community_care_navigators\">\n                         <a href=\"#expand_community_care_navigators\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Community Care Navigators<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Care Navigators work with people over 18 to ensure they are connected with the right services available to them in their neighbourhood. They work closely with NHS services, mental health services, GP\u2019s, social services (council), housing associations, charities, voluntary groups, social enterprise organisations and other community resources to identify any gaps in support and connect you with these services.<\/p>\n<p>The service is available 7 days a week, Monday to Friday 9am \u2013 5pm.<\/p>\n<p>If you would like to talk to a Care Navigator or make a referral, please contact the Single Point of Access (SPA) team by phone or email:<\/p>\n<ul>\n<li>Tel: 0300 303 9650<\/li>\n<li>E-mail:\u00a0<a href=\"mailto:mft.spa-uhsm@nhs.net\">mft.spa-uhsm@nhs.net<\/a><\/li>\n<\/ul>\n<p>Find out more about Community Care Navigators on the <a href=\"https:\/\/www.manchesterlco.org\/services\/citywide-adult-community-services\/community-care-navigators-manchester-trafford\/\">Manchester Local Care Organisation website<\/a> (MLCO).\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_age_uk_manchester\">\n                         <a href=\"#expand_age_uk_manchester\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Age UK Manchester<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Age UK Manchester is an independent charity dedicated to helping people over 60, their families and carers. It offers information, advice and support on a wide range of issues.<\/p>\n<p>Some of the things they can help you with includes, benefit claims, accessing social care services, identifying your housing options and dealing with debt or utility bills.<\/p>\n<p>Visit the <a href=\"https:\/\/www.ageuk.org.uk\/manchester\/\">Age UK website<\/a> to learn more.\n                          <\/div>\n\n                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/section><a class=\"c-jump-link no-print\" href=\"#main\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"10\" viewBox=\"0 0 18 10\">\n        <polygon points=\"8.889 0 0 8.701 1.327 10 8.889 2.597 16.451 10 17.778 8.701 8.889 0\" style=\"fill:#005eb8\"\/>\n    <\/svg><span>Top<\/span>\n<\/a>\n[vc_separator border_width=&#8221;7&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;helplines&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>National support helplines<\/h2>\n<p>Sometimes you might need to speak to someone about specific issues. Below are contact details for a range of charities.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<section>\n                            <div class=\"c-expanded-content\">\n                            <div class=\"c-accordion close-it\">\n                                     <div class=\"c-accordion__item scrollup\" id=\"expand_british_heart_foundation_heart_helpline\">\n                         <a href=\"#expand_british_heart_foundation_heart_helpline\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">British Heart Foundation Heart Helpline<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            The British Heart Foundation have cardiac nurses and heart health advisors on hand to help with any questions or concerns you have about heart health and heart conditions.<\/p>\n<p><strong>Call<\/strong>\u00a0the Helpline \u2013\u00a0<strong>0300 330 3311<\/strong><\/p>\n<p>The Helpline is open weekdays 9am to 5pm.<br \/>\n*costs are the same as calling a landline.<\/p>\n<p><strong>Email<\/strong>\u00a0<a href=\"mailto:hearthelpline@bhf.org.uk\">hearthelpline@bhf.org.uk<\/a>\u00a0and a cardiac nurse will get back to you as soon as possible.<\/p>\n<p>You can also\u00a0<strong>chat online<\/strong> with a cardiac nurse on the <a href=\"https:\/\/www.bhf.org.uk\/informationsupport\/heart-helpline#:~:text=Email%20our%20Helpline-,Chat%20with%20us,-Chat%20online%20with\">British Heart Foundation website.<\/a>\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_diabetes_uk_care_line\">\n                         <a href=\"#expand_diabetes_uk_care_line\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Diabetes UK Care Line<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Diabetes UK offers a support helpline for anyone with diabetes, their friends, family and carers.<\/p>\n<p><strong>Phone<\/strong>\u00a0\u2013\u00a0<strong>0345 123 2399.\u00a0<\/strong>Available Monday to Friday, 9am to 6pm<\/p>\n<p><strong>Email\u00a0<\/strong>\u2013<strong>\u00a0<\/strong><a href=\"mailto:helpline@diabetes.org.uk\">helpline@diabetes.org.uk<\/a><\/p>\n<p>Diabetes UK can help with queries about a range of topics. You find out more on the <a href=\"https:\/\/www.diabetes.org.uk\/how_we_help\/helpline#:~:text=from%C2%A0Pharmacy2U%E2%80%99s%20website.-,How%20can%20we%20help%3F,-We%20can%20help\">Diabetes UK website<\/a>.\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_parkinsons_uk_helpline\">\n                         <a href=\"#expand_parkinsons_uk_helpline\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Parkinson\u2019s UK Helpline<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Parkinson\u2019s UK offers a free and confidential service providing support to anyone affected by Parkinson\u2019s.<\/p>\n<p><strong>Phone<\/strong>\u00a0\u2013\u00a0<strong>0808 800 0303<\/strong><\/p>\n<p>The Helpline is open, Monday to Friday: 9am to 6pm and Saturday: 10am to 2pm. It is closed on Sundays and bank holidays.<\/p>\n<p>Support is also available for people in the UK whose first language is not English. You can call the helpline directly and request an interpreter.<\/p>\n<p><strong>Email<\/strong>\u00a0\u2013\u00a0<a href=\"mailto:hello@parkinsons.org.uk\">hello@parkinsons.org.uk<\/a><\/p>\n<p><strong>Post<\/strong>\u00a0\u2013\u00a0Helpline, Parkinson\u2019s UK, 215 Vauxhall Bridge Road, London SW1V 1EJ\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_stroke_association_helpline_and_information_service\">\n                         <a href=\"#expand_stroke_association_helpline_and_information_service\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Stroke Association Helpline and Information Service<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            The Stroke Association offer support for anyone affected by stroke (stroke survivor, family or friend).<\/p>\n<p><strong>Phone<\/strong>\u00a0\u2013\u00a0<strong>0303 3033 100<\/strong><\/p>\n<p>Opening hours<\/p>\n<p>Monday, Thursday and Friday \u2013 9am \u2013 5pm<br \/>\nTuesday and Wednesday \u2013 8am \u2013 6pm<br \/>\nSaturday \u2013 10am \u2013 1pm<br \/>\nSunday \u2013 Closed<\/p>\n<p><strong>Email<\/strong>\u00a0\u2013\u00a0<a href=\"mailto:ailto:helpline@stroke.org.uk\">helpline@stroke.org.uk<\/a><\/p>\n<p><strong>Post<\/strong>\u00a0\u2013 Stroke Helpline, Stroke Association, 1 Sterling Business Park, Salthouse Road, Brackmills, Northampton, NN4 7EX\n                          <\/div>\n\n                    <\/div> <div class=\"c-accordion__item scrollup\" id=\"expand_macmillan_cancer_support_helpline\">\n                         <a href=\"#expand_macmillan_cancer_support_helpline\" class=\"c-accordion__title\">\n                            <div class=\"c-accordion__arrow\">\n                                <img decoding=\"async\" src=\"https:\/\/mft.nhs.uk\/app\/themes\/mft\/dist\/images\/accordion-triangle.svg\" class=\"svg\" alt=\"Arrow\">\n                            <\/div>\n                            <h3 class=\"c-accordion__title-heading\">Macmillan Cancer Support Helpline<\/h3>\n                         <\/a>\n\n                          <div class=\"c-accordion__content\">\n                            Macmillan Cancer Support offers confidential support to people living with cancer and their loved ones.<\/p>\n<p><strong>Phone<\/strong>\u00a0\u2013\u00a0<strong>0808 808 0000<\/strong><\/p>\n<p>Open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams.<\/p>\n<p><strong>Email<\/strong> \u2013 To email them fill the enquiry form <a href=\"https:\/\/www.macmillan.org.uk\/forms\/contact-us\/ask-macmillan-form.html\">on the Macmillan Cancer Support website<\/a>.<\/p>\n<p><strong>Chat online<\/strong> \u2013 Visit the\u00a0<a href=\"https:\/\/www.macmillan.org.uk\/cancer-information-and-support\/get-help\/emotional-help\/chat-online\">Macmillan Cancer Support website<\/a>\u00a0to use the service.\n                          <\/div>\n\n                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/section><a class=\"c-jump-link no-print\" href=\"#main\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"10\" viewBox=\"0 0 18 10\">\n        <polygon points=\"8.889 0 0 8.701 1.327 10 8.889 2.597 16.451 10 17.778 8.701 8.889 0\" style=\"fill:#005eb8\"\/>\n    <\/svg><span>Top<\/span>\n<\/a>\n[vc_separator border_width=&#8221;7&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;waitingtimes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Average Waiting Times Please visit the My Planned Care website\u00a0to find out the average waiting times for hospital appointments and treatment by selecting the service you have been referred to. If you are unsure which service you have been referred to, please check any letters you have received from the hospital.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;physical&#8221;][vc_column][vc_separator [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":0,"parent":4131,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4054","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waiting Safely - Manchester Royal Infirmary<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Waiting Safely - Manchester Royal Infirmary\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;waitingtimes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Average Waiting Times Please visit the My Planned Care website\u00a0to find out the average waiting times for hospital appointments and treatment by selecting the service you have been referred to. If you are unsure which service you have been referred to, please check any letters you have received from the hospital.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;physical&#8221;][vc_column][vc_separator [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/\" \/>\n<meta property=\"og:site_name\" content=\"Manchester Royal Infirmary\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T14:32:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/\",\"url\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/\",\"name\":\"Waiting Safely - Manchester Royal Infirmary\",\"isPartOf\":{\"@id\":\"https:\/\/mft.nhs.uk\/mri\/#website\"},\"datePublished\":\"2026-02-12T14:04:09+00:00\",\"dateModified\":\"2026-08-11T14:32:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/mft.nhs.uk\/mri\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patients &#038; Visitors\",\"item\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I have an appointment\",\"item\":\"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Waiting Safely\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mft.nhs.uk\/mri\/#website\",\"url\":\"https:\/\/mft.nhs.uk\/mri\/\",\"name\":\"Manchester Royal Infirmary\",\"description\":\"Manchester University NHS Foundation Trust -  Manchester Royal Infirmary\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mft.nhs.uk\/mri\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Waiting Safely - Manchester Royal Infirmary","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mft.nhs.uk\/mri\/patients-visitors\/i-have-an-appointment\/waiting-safely\/","og_locale":"en_US","og_type":"article","og_title":"Waiting Safely - Manchester Royal Infirmary","og_description":"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;waitingtimes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Average Waiting Times Please visit the My Planned Care website\u00a0to find out the average waiting times for hospital appointments and treatment by selecting the service you have been referred to. 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