Patient FAQs

FAQ Answer
I have been told that my surgery / outpatient appointment has been postponed.  Why has this happened? We are currently pausing a lot of elective activity (planned surgery) and some outpatient appointments due to the current situation with COVID-19. This is because we have more patients in our beds and intensive care with COVID-19 and we need as many of our doctors and nurses to care for them.
Do you know when I might be rescheduled?

It is not possible to say at the moment.  We will be reviewing the position again in three weeks’ time. If it is safe to do so at that time, we will restart some services but it all depends on how the COVID-19 situation progresses.

 

Be assure we are taking the situation seriously and know how important it is that you receive your treatment as quickly as possible.

What do I do if my condition worsens? If it is an emergency call 999. If it is serious but doesn’t require immediate attention call 111. Otherwise, you can contact the hospital team on [SPOC for hospital].
How do I contact someone if I want to talk about my condition? Please contact the hospital team on [SPOC for hospital] and our administrative team will liaise with the service and medical secretary.
Can I speak to my clinical team? Please contact the hospital team on [SPOC for hospital] and our administrative  team will liaise with the service and medical secretary.
This is not the first time my appointment has been postponed; will I be prioritised when it steps back up? We are very sorry about this experience. When services restart we will prioritise patients in order of their clinical need, the most urgent cases will be seen first.  Your clinical team will identify what priority order you need to be seen in.  This means that we can’t tell you at this stage when you will be re scheduled.
I was due to have surgery for cancer / urgent but have been cancelled, what do I do? Please contact the hospital on [SPOC for hospital] and our administrative team will liaise with the service and medical secretary.