{"id":195,"date":"2018-06-19T12:43:36","date_gmt":"2018-06-19T12:43:36","guid":{"rendered":"https:\/\/mft.nhs.uk\/rmch\/?page_id=195"},"modified":"2026-02-02T14:16:04","modified_gmt":"2026-02-02T14:16:04","slug":"our-commitment-to-you","status":"publish","type":"page","link":"https:\/\/mft.nhs.uk\/rmch\/patients-visitors\/patient-experience\/our-commitment-to-you\/","title":{"rendered":"Our commitment to you"},"content":{"rendered":"

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Privacy and dignity<\/h3>\n <\/a>\n\n
\n All patients have the right to privacy and dignity and these are particularly important to those staying in hospital, whatever their age. Our staff will do everything possible to ensure we respect the privacy and dignity of your child and family members.<\/p>\n

Confidentiality is also paramount. All NHS staff have a legal duty to keep your child\u2019s information confidential and records are held securely. They are only available to those who have a right to see them, and they can only access the information they need to see. Patient identifiable information is only used if absolutely necessary and, for uses other than your child\u2019s care, all details that could identify your child will be removed or your permission will be sought.<\/p>\n

If you have concerns about privacy or dignity, please discuss these with the matron on your child\u2019s ward or contact the Patient Advice and Liaison Service (PALS)<\/a>.\n <\/div>\n\n <\/div>

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Infection prevention<\/h3>\n <\/a>\n\n
\n Preventing and controlling infections is a top priority for the Trust. We maintain strict hand hygiene standards, carry out regular audits and have a dedicated infection prevention team working across our hospitals. It is important that staff, patients and visitors work together to support the fight against healthcare-acquired infections. You can find out more about the most common infections and how to prevent them by following the links below.<\/p>\n

Clostridium difficile (C Diff)<\/strong>\u00a0is the major cause of antibiotic\u2013associated diarrhoea and colitis, an intestinal infection that mostly affects elderly patients with other diseases.<\/p>\n

Meticillin Resistant Staphylococcus Aureus (MRSA)<\/strong>\u00a0is\u00a0<\/em>a common bacteria which people may carry on their skin or nose without any ill effects and without being aware of it. However it can cause an infection which is difficult to treat. All patients being admitted to hospital are now screened for MRSA.<\/p>\n

Norovirus<\/strong>\u00a0or \u2018winter vomiting bug\u2019 causes sickness and diarrhoea. If you have symptoms, please stay away from the hospital for at least 48 hours to 72 hours after they disappear, and if you have an appointment, contact us to see if it can be re-scheduled.<\/p>\n

Hand hygiene<\/strong>\u00a0is one of the simplest and most effective ways to prevent germs spreading. Hospital staff, patients and visitors should clean their hands regularly and use the hand get provided on all wards. Don\u2019t be afraid to ask a member of staff if they have cleaned their hands!\n <\/div>\n\n <\/div>

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Safeguarding<\/h3>\n <\/a>\n\n
\n Safeguarding is fundamental to providing high-quality care. We recognise our duty to protect people\u2019s health, wellbeing and human rights and enable them to live free from harm, abuse and neglect. Effective safeguarding depends on a culture where people can raise any concerns with confidence and any response is effective and sensitive to the needs of those involved.<\/p>\n

Children and young people are amongst those most in need of protection, as well as vulnerable adults such as those receiving care at home, people with physical, sensory and mental impairments and learning disabilities. Our safeguarding children team provides advice and training to staff about how to recognise those at risk and support those in need. We also work with other agencies such as social services and the police to promote patient safety.<\/p>\n

If you have a concern about the safety or well-being of a child in our care, contact our safeguarding children team\u00a00161 274 4981<\/strong>\u00a0<\/em>or speak to a member of staff on the ward.\n <\/div>\n\n <\/div>

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Domestic Violence<\/h3>\n <\/a>\n\n
\n Domestic violence not only causes physical damage, it also leaves psychological scars. It is important that our staff make time to listen, are sensitive in asking people if they are experiencing abuse at home and have the right experience to be able to help. All our healthcare professionals receive training on how to safeguard victims of domestic violence, how to \u2018enquire safely\u2019 and the process for referring a patient for support.<\/p>\n

Our safeguarding team have a robust process in place to support staff in responding to a disclosure or with concerns about domestic abuse. We also have good relationships with organisations including Greater Manchester Police and engage with its Multi Agency Risk Assessment Committee which brings together different agencies to discuss the needs of people at risk.<\/p>\n

If you have concerns about domestic violence, you can also contact the free 24 hour National Domestic Violence Helpline on\u00a00808 2000 227<\/strong>.<\/u><\/p>\n