{"id":424,"date":"2018-02-06T13:34:38","date_gmt":"2018-02-06T13:34:38","guid":{"rendered":"https:\/\/mft.nhs.uk\/royal-eye\/?page_id=424"},"modified":"2025-12-15T16:36:34","modified_gmt":"2025-12-15T16:36:34","slug":"rearrange-cancel-appointment","status":"publish","type":"page","link":"https:\/\/mft.nhs.uk\/royal-eye\/patients-visitors\/rearrange-cancel-appointment\/","title":{"rendered":"Rearrange or cancel appointment"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"c-highlight \">\n    From 8th September 2022, the majority of MFT Video Appointments will take place using the new <a href=\"https:\/\/mft.nhs.uk\/the-trust\/mymft\/virtual-video-appointments\/\">MyMFT patient portal and web app<\/a>.<\/p>\n<p>However, some services will continue to use the Attend Anywhere platform. To find out which system you will be required to use, please refer to the appointment letter you received from your clinic or practice.\n<\/div>\n<div class=\"c-highlight \">\n    <\/p>\n<h3>MyMFT: Healthcare in your hands<\/h3>\n<p>MyMFT is an exciting online portal and mobile app created for the patients of Manchester University NHS Foundation Trust.\n<\/div>\n<a  class=\"c-button c-button--primary\"\n    title=\"\"\n    target=\"_blank\"\n    rel=\"\"\n    href=\"https:\/\/mft.nhs.uk\/the-trust\/mymft\/\n\">\n            <span class=\"o-icon c-button__icon\">\n            \n        <\/span>\n        Find out more\n<\/a>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><strong>Outpatient appointments<\/strong><\/h3>\n<p>You can cancel or change your appointment by contacting one of our outpatient appointment teams. We have different teams booking appointments for each service so to ensure you reach the individual best placed to answer your query, please try to contact the correct team directly on one of the numbers listed below.<\/p>\n<p class=\"content-bold\">To help us assist with your query, please ensure you have the name, address, date of birth and if possible NHS or hospital number available of the patient you wish to enquire about.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"c-highlight c-highlight--alert\">\n    If you need to cancel an appointment at short notice (including on the day of your appointment), please contact the relevant appointment team below who will inform the clinic you are not able to attend. Please do not ring the clinics directly as they can at times be very busy and therefore the staff are not always available to answer the phone.\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]The office hours of the following numbers are Monday \u2013 Friday, 08:30 \u2013 16:30:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"c-highlight c-highlight--bordered\">\n    Outpatients appointment line: 0161 276 5533<\/p>\n<ul>\n<li><strong>Option 1 \u2013 Glaucoma, Corneal, Oculoplastics, Oculoprosthetics, Comprehensive Care, Low visual Aid Clinic, and Cataracts at MREH<\/strong><\/li>\n<li><strong>Option 2 \u2013 Vitreoretinal, Uveitis, Neuro, Squint, Children\u2019s Ophthalmology, Orthoptics<\/strong><\/li>\n<li><strong>Option 3 \u2013 Macular, Diabetic, Medical Retina and Retinal Laser clinics<\/strong><\/li>\n<li><strong>Option 4 \u2013 all other booking enquiries.<\/strong><\/li>\n<\/ul>\n<p>You may also email us with booking enquiries at<strong> <a href=\"mailto:MREH.Appointments@mft.nhs.uk\">MREH.Appointments@mft.nhs.uk<\/a>, <\/strong>please remember to include your full name, date of birth and hospital or NHS number if you have it.\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><strong>Your operation<\/strong><\/h3>\n<p>If you are not able to attend for surgery or you wish to change it to a more convenient time, please tell us as soon as possible so we can give your appointment to another patient.<\/p>\n<p>You can change or cancel your operation date by calling the service where you are being treated &#8211; you will find contact details either on your appointment letter.<br \/>\nTo help us deal with your request as quickly as possible, please ensure that you provide the following information:<\/p>\n<p>\u2022 Your full name<br \/>\n\u2022 Your NHS number or date of birth<br \/>\n\u2022 A contact telephone number or email address<br \/>\n\u2022 The date your surgery is booked for<\/p>\n<p>If you cannot attend and do not notify us in advance, you might not be automatically issued with a new appointment and could have to return to your GP to make a new appointment with us. Please see our patient access, booking and choice policy for more information.<\/p>\n<h3>Cancellations by us<\/h3>\n<p>We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we will arrange a new appointment for you as quickly as possible. Please note, that we are unable to reimburse you for any costs incurred as a result of a cancellation[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Outpatient appointments You can cancel or change your appointment by contacting one of our outpatient appointment teams. We have different teams booking appointments for each service so to ensure you reach the individual best placed to answer your query, please try to contact the correct team directly on one of the numbers listed below. 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