Service level agreements and service review

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Establishment of the sustained provision of electron microscopy services will be done so under a formal SLA between MFT and the service user.

Under the SLA, MFT will seek regular interaction on a mutually agreeable basis to ensure satisfaction with performance. The MFT Electron Microscopy Service issues user surveys on an annual basis in which the service user is kindly requested to participate.

Other service review interaction may be in the form of pre-arranged meetings, telephone conversations, email, etc. as appropriate.

(Last reviewed 19th June 2018)