{"id":47,"date":"2018-02-06T13:30:01","date_gmt":"2018-02-06T13:30:01","guid":{"rendered":"https:\/\/mft.nhs.uk\/wythenshawe\/our-commitment-to-you\/"},"modified":"2026-02-02T14:13:32","modified_gmt":"2026-02-02T14:13:32","slug":"our-commitment-to-you","status":"publish","type":"page","link":"https:\/\/mft.nhs.uk\/wythenshawe\/patients-visitors\/patient-experience\/our-commitment-to-you\/","title":{"rendered":"Our commitment to you"},"content":{"rendered":"

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\n Our patients are at the heart of everything we do. We are committed to providing high-quality care that is safe, effective and focused on their needs. On this page you can find out more about the standards we follow and our commitment to you.\n<\/p>\n[\/vc_column][\/vc_row][vc_row][vc_column]

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Privacy and dignity<\/h3>\n <\/a>\n\n
\n All patients have the right to privacy and dignity and these are particularly important to those staying in hospital. One way we help them feel more comfortable is by providing same-sex accommodation. That means that the whole ward will be either women only or men only, or if it is a mixed ward, patients will either be in single rooms, or men and women will be in separate bays with access to same-sex toilet and washing facilities.<\/p>\n

Sometimes where a patient needs urgent, highly specialised care, such as acute intensive care, then this will take priority but staff will move them into same sex accommodation as quickly as possible.<\/p>\n

Confidentiality is paramount. All NHS staff have a legal duty to keep your information confidential and records are held securely. They are only available to those who have a right to see them, and they can only access the information they need to see. Patient identifiable information is only used if absolutely necessary and, for uses other than your care, all details that could identify you will be removed or your permission will be sought.<\/p>\n

If you have concerns about privacy or dignity, please discuss these with the matron on your ward or contact the Patient Advice and Liaison Service (PALS)<\/a>.\n <\/div>\n\n <\/div>

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Infection prevention<\/h3>\n <\/a>\n\n
\n Preventing and controlling infections is a top priority for the Trust. We maintain strict hand hygiene standards, carry out regular audits and have a dedicated infection prevention team working across our hospitals. It is important that staff, patients and visitors work together to support the fight against healthcare-acquired infections. You can find out more about the most common infections and how to prevent them by following the links below.<\/p>\n

Clostridium difficile (C Diff)<\/strong> is the major cause of antibiotic\u2013associated diarrhoea and colitis, an intestinal infection that mostly affects elderly patients with other diseases.<\/p>\n

Meticillin Resistant Staphylococcus Aureus (MRSA)<\/strong> is <\/em>a common bacteria which people may carry on their skin or nose without any ill effects and without being aware of it. However it can cause an infection which is difficult to treat. All patients being admitted to hospital are now screened for MRSA.<\/p>\n

Norovirus<\/strong> or \u2018winter vomiting bug\u2019 causes sickness and diarrhoea. If you have symptoms, please stay away from the hospital for at least 48 hours to 72 hours after they disappear, and if you have an appointment, contact us to see if it can be re-scheduled.<\/p>\n

Hand hygiene<\/strong> is one of the simplest and most effective ways to prevent germs spreading. Hospital staff, patients and visitors should clean their hands regularly and use the hand get provided on all wards. Don\u2019t be afraid to ask a member of staff if they have cleaned their hands!\n <\/div>\n\n <\/div>

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Safeguarding<\/h3>\n <\/a>\n\n
\n Safeguarding is fundamental to providing high-quality care. We recognise our duty to protect people\u2019s health, wellbeing and human rights and enable them to live free from harm, abuse and neglect. Effective safeguarding depends on a culture where people can raise any concerns with confidence and any response is effective and sensitive to the needs of those involved.<\/p>\n

Children and young people are amongst those most in need of protection, as well as vulnerable adults such as those receiving care at home, people with physical, sensory and mental impairments and learning disabilities. Our safeguarding children team provides advice and training to staff about how to recognise those at risk and support those in need. We also work with other agencies such as social services and the police to promote patient safety.<\/p>\n

If you have a concern about the safety or well-being of a child in our care, contact our safeguarding children team 0161 274 4981<\/strong>\u00a0<\/em>or speak to a member of staff on the ward.<\/p>\n