Queries about appointments should be made direct to the department by calling the number on your appointment card or letter.
We have made the unprecedented decision to temporarily suspend upcoming routine outpatient appointments in response to the extraordinary COVID-19 (Coronavirus) situation.
If you have received a letter advising you that your appointment(s) has been cancelled then you must not attend
If you have not received a letter then you SHOULD attend your planned appointment at the hospital unless you have received a telephone call from the hospital indicating that you now have a telephone appointment.
We have taken these steps because the NHS needs to divert staff and resources away from routine activity to support an increased need for critical care.
If you did have an appointment scheduled please be assured that your case will be reviewed by our clinical teams to identify the most appropriate next steps for you. We will then contact you again to let you know what will happen next. This may take some time depending on how the national situation develops.
If you have concerns about medications that you normally collect from the Hospital Pharmacy, we are making plans to ensure you receive your medication. This may not be through the Hospital Pharmacy and we are looking at alternative arrangements, for example with local pharmacists. If this affects you we will be in touch to confirm the arrangements.
You should now await further communication from the Hospital, please do not contact us as we will be in contact with you in due course either via letter or telephone.
We do understand that this may be difficult for you and we appreciate your patience in light of this unprecedented situation.
We are sorry for any inconvenience and anxiety the cancellation of your appointment may cause. Thank you for your support to the NHS and the wider community at this time.
If you cannot find this number, call the Trust switchboard on 0161 748 4022. Please let us know at least 24 hours in advance, where possible, so your appointment can be offered to another patient and does not go to waste. This will help us reduce the length of time you have to wait for a hospital appointment following referral by your GP.
If you are waiting for an appointment letter and aren’t sure who to contact, the Patient Advice & Liaison Service (PALS) will be happy to help. Call them on 0161 746 2019 or email email@example.com .