Urgent Care Centre

Who is the Urgent Care Centre for?

Trafford Urgent Care Centre provides walk-in access and appointments for patients requiring non-emergency care between 8am and 8pm, 7 days a week.

The urgent care centre specialises in seeing and treating both adults and children with minor injuries and illnesses. It is co-located with a GP out-of-hours service ran by an external provider (Mastercall).

Who works in the Urgent Care Centre?

A range of highly experienced and skilled staff work in the Urgent Care Centre. There are doctors, emergency nurse practitioners (ENPs), physiotherapists, registered nurses and health care assistants.

Other support staff you may meet are receptionists, porters, domestic staff and security staff. Look at the uniforms our staff wear to highlight their role and responsibility.

What to expect when you arrive at the Urgent Care Centre

• Once you arrive you should register at reception. Your condition will then be assessed by an experienced nurse. This is called Triage. It will indicate how quickly you need to be seen and by which professional. The nurse will offer you pain relief if appropriate.
• You will then be assessed by an emergency doctor or ENP who may suggest you have some tests, some medication or that you need to see a specialty doctor. If you need to be seen by a specialty doctor you may be transferred to Wythenshawe Hospital Emergency Department or possibly have an arranged outpatient appointment.
• If the doctor assessing you feels you are not well enough to return home you may be transferred and admitted to a ward at Wythenshawe Hospital for further tests and observation.

Waiting times

We try to keep your wait in the Urgent Care Centre to a minimum. However often staff are busy assessing and treating patients in clinical areas within the department. The nurse who triages you will be able to give you an approximate waiting time or an appointment time.

You may appear to be seen out of turn depending on whether you are to be seen by a doctor or ENP. Waiting times can increase if large numbers of people attend the department in a short period of time.

If you feel your condition has changed or you require further information, please approach the department staff.

Zero Tolerance Policy

Trafford Urgent Care Centre operates a zero tolerance policy regarding patients and their relatives behaving in a violent or aggressive manner towards staff members. In the Urgent Care Centre we maintain close contact with the hospital security team, Greater Manchester Police and special constables patrolling the site. The emergency team will not hesitate to call for assistance if incidents of this nature occur.

Contact details

Telephone: 0161 748 4022

Location

Trafford General Hospital
Moorside Road
Davyhulme
Manchester
M41 5SL

Local Accident and Emergency Departments

If you are unsure whether you require the services of the Emergency Department please call NHS 111.