Outpatient and Clinic Queries

You can cancel or change your appointment by contacting one of our outpatient appointment teams. We have different teams booking appointments for each service so to ensure you reach the individual best placed to answer your query, please try to contact the correct team directly on one of the numbers listed below.

To help us assist with your query, please ensure you have the name, address, date of birth and if possible NHS or hospital number available of the patient you wish to enquire about.

If you need to cancel an appointment at short notice (including on the day of your appointment), please contact the relevant appointment team below who will inform the clinic you are not able to attend. Please do not ring the clinics directly as they can at times be very busy and therefore the staff are not always available to answer the phone.

The office hours of the following numbers are Monday – Thursday 0830 – 1700, Friday 0830 – 1630

  • Macular Treatment Centre appointments – 0161 701 2950
  • Diabetic Service appointments – 0161 701 2950

The office hours of the following numbers are Monday, Tuesday, Thursday & Friday 0830 – 1630, Wednesday 0830 – 1400.

  • Paediatric (child) appointments – 0161 276 5533 (option 1)
  • Glaucoma appointments – 0161 276 5533 (option 2)
  • Oculoplastics appointments –0161 276 5533 (option 3)
  • Retinal appointments – 0161 276 5533 (option 4)
  • Uveitis appointments – 0161 276 5533 (option 4)
  • Corneal appointments –0161 276 5533 (option 5)
  • Comprehensive ophthalmology appointments – 0161 276 5533 (option 6)

The office hours of the following number are Monday – Friday 0830 – 1700

  • Cataract appointments (Withington Cataract Centre) – 0161 217 3008

Surgical Queries

Please contact the admissions team if you have any queries relating to your surgery at the Manchester Royal Eye Hospital including the date and time of your surgery, waiting list queries, or clarification as to what you need to do before and on the day of your surgery.

Office hours of the admissions team are 0830 – 1630 Monday to Friday.

Eye Conditions or General Eye Health

If you have a question regarding an eye condition or you are worried about your eyes, we recommend that you contact your GP, optician or ophthalmologist (if you are already a patient of the Manchester Royal Eye Hospital).

If your eye problem is urgent or sight-threatening, between the hours of 8am and 8pm, 7 days-a-week you can visit our Emergency Eye Department (EED) which is located on the ground floor of the Manchester Royal Eye Hospital in Eye F. An appointment is not required. Outside of these hours please visit your local Accident and Emergency Department.

Patient Advice and Liaison Service (PALS)

We want to resolve any concerns you may have quickly and learn from your experiences. If you would like to raise any concerns or make a compliment about our staff or services, please contact us with your feedback:

PALS: +44 (0)161 276 8686 or pals@cmft.nhs.uk

Tell us today: +44 (0)161 701 1999

Write to the Chief Executive: CMFT Head Quarters, Cobbett House, Oxford Road, Manchester, M13 9WL

Alternatively, you could post your comments within the ‘feedback’ section of the NHS Choices website at www.nhs.uk

Private Patients

If you are a private patient please call 0161 276 5700 for general enquiries or for further information, please visit our Private Patient Centre website.


Switchboard is a 24 hour service which takes hundreds of calls every day so, when possible, do try to contact the relevant department directly first.

Tel: +44 (0)161 276 1234

Fax: +44 (0)161 276 6354

By Post

Manchester Royal Eye Hospital
Oxford Road
M13 9WL