In this section
We have received fantastic feedback from people who have already participated in the service. Comments include:
“Excellent staff”
“Very nice staff”
“Encouraged by GP to attend/book appointment”
“Friendly and welcoming”
“Clean facilities”
“Everything explained”
“Not daunting or scary”
“Better service than the hospital”
“Fab so close to home”
“Nice and kind from coming in”
“Easy to find”
Think keeping it community based means more people will attend. Was a very relaxed and comfortable experience.
“Good incentive as offered a CT scan now”
“Everything was good”
“Very happy with the test”
“Glad to get it all checked”
“Smashing”
“Very good and staff are very kind”
“Quick and easy, very pleased”
“It was an extremely welcoming environment staff were pleasant and friendly. Questions were answered positively.”
“Put at ease and lovely staff”
“This experience was very good and fast”
“Fantastic, very good, clean, very polite and explained everything”
Very happy with my consultation today. Made to feel at ease and everything explained well.
“Done job well”
“Very impressed and big thank you”
“The staff were very nice and helpful. I would recommend for people to attend the clinic”
“Really good and efficient. Has been a pleasure to be seen by the nurses here today.”
“Very good service”
“Great staff. A pleasure to meet. Thank you.”
“Reassuring service”
“Excellent and professional service. Well explained.”
“The test was carried out in a professional and friendly manner”
“One of the best services the NHS can offer”
Thank you. Everyone was wonderful and would recommend anybody to have this done. Again thank you.
The patient experience survey was completed by 211 of the patients who attended a Lung Health Check in 2016 (the pilot year).
99% of patients thought the following were excellent or good: care and treatment, waiting time, location and communication of the Lung Health Check.
98% of patients thought the communication at the CT scan was excellent or good.
100% of patients thought the facilities at the Lung Health Check were excellent or good: “Feedback was very positive – many thought the whole process was ‘brilliant’ and could not be improved upon
Patients had Lung Health Checks because of the following reasons:
- They received a letter from their GP
- They were concerned about their age or health and wanted to “catch things early”
Patients made the following comments about the locations of the Lung Health Checks:
- The locations are accessible and “very convenient”
- They liked avoiding the waiting times of hospital clinics
- They liked that everything was in one place and scans were available immediately
Patients made the following comments about the information they were given:
- The invitation letter and mobile unit team explained very well what would happen and why.
- The staff were almost universally praised for being very friendly and professional