In this section
Do I have to use MyMFT for my video appointments?
- MyMFT is now available to use for MFT virtual appointments, but you do not have to use the MyMFT portal to attend your appointment.
- If you do not have MyMFT you will be sent a direct link to your video appointment by your practice/ clinic. This link will be sent to you by email or text message.
For more MyMFT information click here
Does your device meet minimum specs?
- Windows PC with i5 processor and 3GB of RAM (Windows 7 or later)
- Apple Mac with i5 processor and 3GB of RAM (MacOS 10.12 Sierra or later)
- Android-based smartphone or tablet (Android 5.1 or later)
- iPhone (iOS 11.4+) or iPad (iOS 11.4+, iPadOS 13+)
Is your web browser compatible and up to date?
We recommend using Google Chrome or Apple Safari (Apple devices only) web browsers to access MyMFT on your desktop PC or laptop.
Unsure which web browser you’re using? Visit www.whatismybrowser.com to find out.
Can’t hear the other people in your call?
Check your speakers/ headset
- Are they plugged in and switched on correctly?
- Is the volume muted. Make sure to unmute your microphone
- Is the volume too low to be heard? Ensure the volume is turned up to comfortable level.
Can’t see the other people in your call?
Check your web camera
- Are you using an external camera (not built into your device)? If so, have you checked to see if it is plugged in and switched on correctly?
- Are multiple apps using the camera – trying switching them off, and/ or rebooting the device.
- Is your browser using the correct camera? Check your settings to make sure.
- Do you have a firewall set up, and if so – does it allow video calls?
Other people in the call can’t hear you?
Check your microphone
- Are you using an external microphone (not built into your device)? If so, have you checked to see if it is plugged in and switched on correctly?
- Are multiple apps using the microphone – trying switching them off, adjusting your audio settings and/ or rebooting the device.
- Is your browser using the correct microphone? Check your settings to make sure.
The call works but either the audio or video quality is poor
- Check that your internet connection is good. You can check speed and latency by visiting speedtest.net
- Are other people sharing your bandwidth – such as colleagues in the office or family members at home? Heavy bandwidth use can reduce the quality of your call.
- Is your modem/ router working correctly? If using Wi-FI try getting closer to the access point.