In this section
We aim to provide the highest standards of care to all our patients. We welcome any feedback you can give us to improve our services and aim to resolve any issues or concerns you raise as soon as possible
Our Patient Experience Team incorporates the Patient Advice and Liaison Service (PALS) and our complaints team. We provide information, advice and support to help our patients, their families, carers and visitors to the Trust. UHSM welcomes your comments both good and bad and we will be happy to try and help whatever your concern.
All of the team have experience in resolving concerns and we offer a confidential service. We will work with you to ensure that you are informed of the options available to you and help you find a way to resolve your issue. This may involve giving you information about external services or agencies.
PALS
For more information including how to access the Patient Advice and Liaison Service (PALS) please visit our PALS page.