Frequently asked questions:
Q: How do I get hearing aid batteries, or the tubing replaced if I cannot come to the hospital?
A: Hearing aid batteries and tubing can be sent to out hearing aid patients by post. Please telephone us on 0161 217 3074 or by email and we can arrange this.
Q: My hearing aid tubes need replacing / My hearing is not working as it should. What can I do?
A: If your hearing aid needs servicing or has stopped working correctly, please contact us on 0161 217 3074 to arrange a repair appointment.
Q: I have lost my hearing aid. How do I arrange a replacement?
A: If you have lost a hearing aid, it can be replaced. However, there is normally a charge of £80 for a lost hearing aid. We may need to take an impression of your ear to replace the mould. Please telephone us on 0161 217 3074 or by email and we can arrange this.
Q: I was expecting an appointment, but I have not received a letter?
A: For all enquiries regarding appointments or referrals to our service, please contact the Appointments Clerks: 0161 217 3150 / 3195 or 3155.
As you will appreciate, we have significant waiting times for all types of appointment. The safety of our patients and staff is our highest priority. In this difficult time, we will do our best to provide the service you are accustomed to.
Your Audiology Team.
Audiology involves the assessment, treatment, and ongoing management of hearing and balance disorders. MFT’s Audiology service is based at Withington Community Hospital and we also run clinics at Wythenshawe Hospital and Wythenshawe Forum Health.
We provide an excellent service using state of the art equipment and the latest digital technology. We are also one of the first hospitals in Greater Manchester to gain accreditation from UKAS – the United Kingdom Accreditation Service. This means that we are nationally recognised as a high standard service following best practice guidelines, ensuring everyone who is seen will receive the best quality of care.
What will happen at the appointment?
At the initial appointment, a complete history will be taken, followed by a hearing test. We will talk through the results with you and you may be offered a hearing aid. If you are happy to try this, an appointment for a fitting will be arranged. You hearing aids will be set up and tested and the audiologist will explain how to use your hearing aids and maintain them. A follow-up appointment may be arranged either in person or over the phone to check on your progress and ensure you are getting on well with your hearing aids.
Some of the benefits of hearing aids include:
- Amplifying sounds in your environment to match your level of hearing loss
- Masking tinnitus – the persistent sound of ringing or other sounds such as buzzing
- Improving hearing in one-to-one conversations, groups, and when watching TV
Hearing Aid Repairs
Our hearing aid service and maintenance counter is the hub of the Audiology Department. There is a drop-in service every day for batteries, servicing and basic repairs. The drop-ins take place at our Audiology Departments at:
Ground Floor, Withington Community Hospital, Nell Lane, Manchester, M20 2LR, 0161 217 3074: 9am-4pm Monday to Friday (Closed 12pm-1pm. Closed on Bank Holidays)
Please telephone to arrange an appointment if you cannot attend during drop in session opening times.
1st Floor, Main Outpatients Department, Wythenshawe Hospital, Southmoor Road, Wythenshawe, M23 9LT, 0161 291 2407: Tuesday 1.15-4pm (Closed on Bank Holidays)
Wythenshawe Forum, Forum Health, Simonsway, Wythenshawe, Manchester, M22 5RX, 0161 435 3500: Second and fourth Wednesday of every month, 9am-12pm (Closed on Bank Holidays)
Balance disorders can sometimes be caused by problems with your ears which is why your doctor may refer you to our audiology department. Your balance assessment will involve a series of tests to investigate your balance system, which take up to two hours. Depending on your results, our doctors may prescribe medication, arrange further tests, or we may offer a balance rehabilitation programme to help you cope with your imbalance.
It is important that you are checked for wax prior to your appointment as this may prevent a hearing test from being performed. Wax removal appointments can be booked by your GP as below. If you are an existing patient, please attend our ‘drop-in’ clinic to have the ears checked for wax. If you need wax removal, we can give you a form for your GP to fill in and return to us.
How Can I Be Referred to the Audiology Service?
Usually you will need a referral from your GP. Once a referral has been received, we aim to see you for an initial assessment within two to three weeks. However, during the coronavirus pandemic our service is not running as normal and waiting times are likely to be significantly longer.
We accept GP referrals by letter to Withington Community Hospital, Nell Lane, Manchester, M20 2LR or by fax to: 0161 217 3154.
Alternatively email: Audiology.South@mft.nhs.uk
Or via text message: 07824 058299 and we’ll contact you as soon as we can.