Rearrange or cancel appointment

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Your child’s appointment letter will give you the time, date and location of the appointment. If, for any reason, you need to cancel or rearrange an appointment or an operation, please see the details below to find out how to contact the right team.

Update for patients re: routine outpatient appointments

We have made the unprecedented decision to temporarily suspend upcoming routine outpatient appointments in response to the extraordinary COVID-19 (Coronavirus) situation.

If you have received a letter advising you that your appointment(s) has been cancelled then you must not attend

If you have not received a letter then you SHOULD attend your planned appointment at the hospital unless you have received a telephone call from the hospital indicating that you now have a telephone appointment.

We have taken these steps because the NHS needs to divert staff and resources away from routine activity to support an increased need for critical care.

If you did have an appointment scheduled please be assured that your case will be reviewed by our clinical teams to identify the most appropriate next steps for you. We will then contact you again to let you know what will happen next. This may take some time depending on how the national situation develops.

If you have concerns about medications that you normally collect from the Hospital Pharmacy, we are making plans to ensure you receive your medication. This may not be through the Hospital Pharmacy and we are looking at alternative arrangements, for example with local pharmacists. If this affects you we will be in touch to confirm the arrangements.

You should now await further communication from the Hospital, please do not contact us as we will be in contact with you in due course either via letter or telephone.

We do understand that this may be difficult for you and we appreciate your patience in light of this unprecedented situation.

We are sorry for any inconvenience and anxiety the cancellation of your appointment may cause. Thank you for your support to the NHS and the wider community at this time.

Outpatient appointments

You can cancel or change your appointment by contacting one of our outpatient appointment teams. We have different teams booking appointments for each service so to ensure you reach the individual best placed to answer your query, please try to contact the correct team directly on one of the numbers listed below.

To help us assist with your query, please ensure you have the name, address, date of birth and if possible NHS or hospital number available of the patient you are calling about.

If you need to cancel an appointment at short notice (including on the day of your appointment), please contact the relevant appointment team below who will inform the clinic you are not able to attend. Please do not ring the clinics directly as they can at times be very busy and therefore the staff are not always available to answer the phone.

0161 701 9501 – Main Outpatients Department line

0161 701 8405 – Haematology/Oncology

0161 701 9250 – Burns and Plastics aftercare

0161 701 9007 – Cleft lip

0161 701 9006 – Dental

AccessAble Access Guide

Rearranging your child’s operation

If your child is not able to attend for surgery or you wish to change it to a more convenient time, please tell us as soon as possible so we can give the appointment to another patient.

You can change or cancel the operation date by calling the service where you are being treated – you will find contact details on your appointment letter.

To help us deal with your request as quickly as possible, please ensure that you provide the following information:

  • Your child’s full name
  • Your child’s NHS number or date of birth
  • A contact telephone number or email address
  • The date the surgery is booked for

Cancellations by us

We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we will arrange a new appointment for you as quickly as possible.