Confidentiality of patient information
Manchester University NHS Foundation Trust (referred to as MFT or the Trust) collects, holds and processes personal data about many individuals, including information about its employees, patients, suppliers, clients and stakeholders.
The Department of Reproductive Medicine conforms to the Trust policy on Handling Person Identifiable Information (policy ON4-3438).
We, as a Trust, take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whatever format and medium it is held in.
Every employee, agency worker, volunteer, third party contractor and supplier is responsible for ensuring that they handle information with care and respect. It is their responsibility to protect this information from those who are not authorised to use it or view it. They must ensure that whilst in their care, and when transporting information to somebody else, they have done everything possible to protect this information and comply with the Data Protection Act, The Caldicott Principles and the Confidentiality: NHS Code of Practice.
The Trust information charter can be found on Staffnet (the Trust’s intranet) and the Department of Reproductive Medicine notes that :
- We only ask for information that we need to allow interpretation of results
- We protect the information and ensure only those staff who need to see the information can access it
- We share the information only when we need to for patient care. For example, sending the information to another laboratory for testing
- We don’t store information for any longer than is absolutely necessary
Complaints, concerns & compliments procedure
Manchester University NHS Foundation Trust (referred to as MFT or the Trust) welcomes feedback from patients and the public about services we provide. The Department of Reproductive Medicine conforms to the Trust policy on Complaints, Concerns and Compliments (policy ON5-2482).
The Trust is committed to delivering the very best high quality healthcare services and is proud to serve patients and service users from widely diverse communities covering local, regional, national and international locations.
It is recognised that at times things can go wrong. When complaints are raised the Trust has a responsibility to acknowledge the concern or complaint, put things right as quickly as possible, learn lessons and prevent recurrence by identifying and implementing service improvements.
In most circumstances the quickest, most effective way of resolving a concern is to deal with the issue locally. Complaints or concerns can be directed to the laboratory manager or any Andrology representative, in person, by email : email@example.com, or by telephone : (0161) 276 6473.
If the issue cannot be resolved locally you can direct your complaint to the Patient Advice and Liaison Service (PALS).