We want to listen
Our staff do everything they can to ensure that you receive the best possible care. We are continually trying to improve our services and are always interested to hear your views. By understanding what matters to you, we can continue to improve our services.
If you are happy with your experience, please let us know and we will pass on your compliments to the staff concerned. If we have got something wrong, we want the opportunity to put things right as quickly as possible.
We take all feedback very seriously and guarantee that your care will not be compromised in any way if you raise a concern or make a complaint. There are a number of ways you can tell us about your experience.
Pass on a compliment
Sharing a positive experience is a way to let staff know that their care and professionalism have not gone unnoticed. You can complete one of the feedback forms available on the ward, speak to the Patient Advice and Liaison Service (PALS) or write to the Chief Executive, Mark Cubbon.
Alternatively, you can post a compliment or comment using the NHS Choices online feedback form.
Raise a concern
We want to resolve your concerns quickly. In the first instance, we would encourage you to tell the staff involved or speak to the person in charge of the department or ward. If you don’t want to speak to them directly, or if the matter has not been resolved, you can contact the Patient Advice and Liaison Service (PALS).
Alternatively if you are an inpatient in Manchester Royal Infirmary, Manchester Royal Eye Hospital, Royal Manchester Children’s Hospital, St Mary’s Hospital or Trafford General Hospital, you can call the dedicated telephone line, ‘Tell us Today’, which will ensure that your concerns are passed on to a senior member of staff within an hour. The telephone number for Tell Us Today is 0161 701 1999.
Take the Friends and Family Test
Tell us about your experience by completing the NHS Friends and Family Test. Questionnaires are available in most wards or you can complete it online at https://mft.nhs.uk/fft/ . The results are used to provide a measure of patient satisfaction to compare us to other Trusts and are published on the NHS Choices and NHS England websites. The information you give is completely confidential and your details will not be passed on to anyone.