At your appointment - Saint Mary's Hospital

What will happen when I arrive?

You will need to book in at the reception desk. The receptionist will check that your details are correct. You will be advised where to wait.

We would ask you to be patient as appointments vary. Patients are seen in the order of their appointment time. Sometimes it appears patients are seen ‘out of turn’ but this is normally because they are seeing a different clinician. A member of staff will call your name. You may have your weight, height and blood pressure checked and may need to provide a urine or blood sample. It may be necessary to carry out further tests on the day of the appointment so please allow time for this when planning your visit.

At the end of your visit an appointment sheet will be given to you to hand in at the reception desk. It is important that you do not forget to arrange your next appointment before you leave. If you require an ambulance please let the receptionist know.

Prescriptions

If you are given a hospital prescription by the doctor this can only be dispensed by the Hospital Pharmacy, which is located on the ground floor of the Manchester Royal Eye Hospital and is open from 9.00 am until 5.00 pm, Monday – Friday. Delays are possible so please be aware of this when planning your journey.

Alcohol/recreational drugs

Alcohol and recreational drugs are not permitted on hospital premises. Patients or visitors who are considered to be intoxicated or in possession of alcohol or recreational drugs will be asked to leave the hospital.

Infection control

Hand washing is the most effective way of stopping the spread of germs and bacteria. Always wash your own hands and insist that others wash theirs to protect you. You should always wash your hands:

After visiting a toilet.
After changing nappies.

You should also use alcohol gel dispensers where available.

Teaching and training

We are involved in teaching medical, nursing and other students and because of this there may be students in the clinic.

Staff will ask you beforehand if you would mind students being present. Although we would appreciate your agreement, we do realise that you may wish to talk with the doctor/nurse privately. We will always respect your wishes and whatever you decide will not affect your treatment in any way.

What facilities are available?

A restaurant and coffee shop are available on the ground floor of the hospital and there is also a shop opposite the out-patient department. Breastfeeding/baby changing facilities are available; please ask staff. A multi-faith prayer room is available on the ground floor and first floor of the hospital site. If you wish to speak to a faith leader, please ask a member of staff.

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Please arrive 15 minutes before your appointment time for booking in at reception (we understand that this may not be possible if you are arriving by ambulance). Arriving earlier does not mean that you will be seen by the doctor any earlier. Patients are seen in the order of their appointment time, not their arrival time.

Please note that if you are more than 15 minutes late for your appointment you may not be seen and a new appointment may have to be made for you.

Cancellations by the Hospital

Whilst we make every effort to ensure appointments are not cancelled, there are occasions when, due to the unavailability of clinical staff, your appointment may have to be cancelled. If this happens we will arrange a new appointment for you as soon as possible.