Rearrange or cancel an appointment
Your appointment letter will give you the time, date and location of your appointment. It is very important that you attend the appointment. If, for any reason, you need to cancel or rearrange an appointment or an operation, please click the link below to find out how to contact the right team.
If you are visiting Saint Mary’s Hospital, the information contained in the pages listed below will help you plan your visit.
Patient advice and liaison service (PALS)
If you have any suggestions, comments or concerns about the services you have received, the Patient Advice and Liaison Service (PALS) team are here to help. Whether you are a patient, a relative, friend or carer, they will listen to your concerns, help make your voice heard and liaise with the relevant staff to sort out any problems quickly.
The PALS team can provide information about NHS services and other sources of help such as Citizen’s Advice Bureau and support you through an anxious time. They also give a voice to patients’ issues, help to identify gaps in services and report to the Trust Board. Contact the team by email email@example.com or call 0161 276 8686 (for Oxford Road Hospitals, Trafford General and Altrincham Hospital) or 0161 291 5600 (for Wythenshawe and Withington Hospitals). You can also download a copy of the PALS leaflet or an easy-read version of our PALS leaflet.
Our staff do everything they can to ensure that you receive the best possible care. We are continually trying to improve our services and are always interested to hear your views. By understanding what matters to you, we can continue to improve our services.
If you are happy with your experience, please let us know and we will pass on your compliments to the staff concerned. If we have got something wrong, we want the opportunity to put things right as quickly as possible.
We take all feedback very seriously and guarantee that your care will not be compromised in any way if you raise a concern or make a complaint. There are a number of ways you can tell us about your experience.
There are various ways in which you can give patient feedback. Whether it’s to pass on a compliment, raise a concern or take the family and friends test by completing an online questionnaire.
Switchboard is a 24 hour service which takes hundreds of calls every day so, when possible, do try to contact the relevant department directly first.
Tel: +44 (0)161 276 1234
Fax: +44 (0)161 276 6354