In this section
The laboratory can provide advice on any scientific and technical issues. Please contact the appropriate testing laboratory by telephone or email. Please note that patient information is only secure when sent from one nhs.net account to another nhs.net account. Patient-identifiable information should NOT be sent when using other laboratory email addresses.
For advice on clinical and counselling issues please contact the appropriate Clinical Genetics Service at Liverpool or Manchester.
The NW Genomics Laboratory Hub is committed to continual improvement and welcomes feedback on our services from both healthcare professionals and patients. Please address any such emails to Andrea Naughton (NW GLH Quality Lead) and Emma Howard (NW GLH Scientific Operational Director) here.
To informally discuss any issues, please contact a senior manager at the appropriate laboratory directly or get in touch with the GLH Quality Lead (Andrea Naughton). Concerns will be acknowledged, and laboratory issues will be investigated. You will be informed of the outcome. Informal issues relating to laboratory activities will be recorded on our local quality management system to document our investigations and actions.
Formal complaints can be made via the Patient Advice and Liaison Service (PALS) team at the Manchester University NHS Foundation Trust (contact details here). The process for handling a complaint is detailed in the PALS leaflet (here). Your complaint will be acknowledged, and member of the PALS team will address all aspects of the complaint with support and information provided by the laboratory. The Chief Executive will provide you will a full written response. A record will be created on the Trust Incident Reporting System to track and records the investigation and actions to resolve it.