Booking & Scheduling Coordinator

People become Booking & Scheduling Coordinators at Manchester University Foundation Trust (MFT) for lots of very good reasons. The satisfaction of acting as the first point of contact for patients that rely on you; the chance to start a rewarding NHS career where you can learn, train, and grow more than you ever thought possible; and some of the best benefits you’ll find anywhere, not to mention job security in these uncertain times. And we can promise you one thing: this is the most rewarding work you can imagine. You’ll finish every shift knowing you’ve made lives better for the people you’ve supported. MFT really does have it all here for you.

At MFT, we bring together hospitals and community services from across Manchester, Trafford and beyond, pooling our knowledge, skills, and resources to be the best for our patients, and each other. What does that mean for you? A great way into the NHS today and lots of great career opportunities for as long as you want them. You’ll work with some of the best people in the field, and you’ll learn every single day.

Our city is a proud, diverse place full of spirit, energy, and colour. You’ll be side-by-side with the most diverse range of patients and colleagues, helping people from all walks of life when they need you most.

Healthcare in this region really couldn’t work without our dedicated Booking & Scheduling Coordinators.

Typically, the Booking & Scheduling services at each of our hospitals operates Monday to Friday, between 9am and 5pm. Some sites may offer slightly earlier start and / or later finish times and some sites may operate over a weekend or on bank holidays. This will be discussed with you at interview stage so you can be clear on whether the working patterns meet your needs. If a working pattern does include evening, weekend or bank holiday shifts, there are unsocial hours allowances that would be paid in addition to your normal standard salary.

These vital roles are absolutely critical to the efficient running of our hospitals and community services.  The job is varied, no two days are the same, depending on the patients you come into contact with and what support they need.

As a Booking & Scheduling Coordinator, you might work with patients who have a specific problem, anxiety about their visit or a difficult schedule to manage so having great listening skills with the ability to co-ordinate the computerised booking system, whilst using your practical and logical thinking skills will be critical to your success in one of these roles.

More broadly, you’ll need to be comfortable working as part of a team as well as working independently. Organisation, initiative, and team spirit are key, as are a hands-on approach and a willingness to go above and beyond to do what is required to ensure your area runs smoothly.

We understand that good care comes from everywhere, which is why you don’t need direct experience to apply. You could be working as a Customer Services Assistant, in sales, in a caring role or as an administrator. Your motivation however is that you always have a desire to help people and make a difference in our local community. If you can show us your compassionate nature and can-do attitude, we will help you transfer it into a healthcare setting.

But all in all, your calm, considerate, helpful and efficient persona will play a key part in supporting our patients with their visit to a designated hospital/community site for their appointment, procedure or treatment. After all, you’re the first point of contact they have with our Trust; so, making an excellent first impression is absolutely key.

In short, your daily goal will be to treat every person you come across with dignity, respect and kindness, plus patience is a must in this job.

This is just a small snapshot of the main tasks and skills that form part of these vital roles. Ultimately, there will be lots to think about before you decide it this is a job for you.

One of the great things about MFT as an employer is where you’ll find us. We have hospitals across Manchester and Trafford. So, if you’re interested in becoming a Booking & Scheduling Coordinator with us, there’s a very good chance there’s a hospital/community location accessible to you and that’s why one of the first questions we’ll be asking you will be which of our sites you’d most like to work at, if you choose to apply.

These include hospitals on our Oxford Road site, including Manchester Royal Infirmary, Saint Mary’s Hospital and Royal Manchester Children’s Hospital.  Alternative locations could be Wythenshawe Hospital, & North Manchester General Hospital.

Each of these sites have their own history, atmosphere, and unique features. But what binds all these hospitals together is their collective commitment to caring for patients and our teams.

Each site has very good public transport links and there’s public parking available at each location. Rates vary in price depending on which cark par you choose to use. We know your role at our Trust will be busy and demanding so we’ve developed excellent amenities for food and refreshment, places to take breaks, and places of prayer for those who are religious or just time out for reflection.

We want you to feel you can bring your whole self to work at MFT and we’re always evolving the staff experience to support that.

Take the stress out of driving to work and see for yourself how you can reach our sites.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for our vacancies.

As an organisation, we’re truly committed to being an employer of choice that recruits and develops staff fairly, so that talented people choose to join, remain, and develop within the Trust.

Our aim is to be a diverse workforce that is representative at all job levels, and we therefore positively welcome applications from the diversity of the population we serve.

Equal opportunities are a key guiding principle to all our work including that of our recruitment practices, providing equal access to all.

We hope you’ve found our landing pages useful. We’re so passionate about these roles. It’s vital to the brilliant care we provide for our patients across the city. By joining MFT, you’ll be part of an outstanding team doing life-defining work. You’ll receive a rewards package that’s second to none and career opportunities every bit as impressive.

You’ll have a stable job, a permanent contract, and an investment in first-class training.

If your skills and experience match these roles, we look forward to receiving your application.