Accreditation and feedback

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Quality statement

The laboratory examinations, procedures and reports of test results are compliant with the requirements for quality and competence in medical laboratories according to UKAS International Standard ISO15189:2012.

The department participates in all appropriate National External Quality Assurance Schemes (NEQAS) where available. Documentation relating to Internal Quality Control and performance in NEQAS are available for scrutiny by users of the service.

Accreditation

The Haematology department is accredited by UKASin conformance with ISO 15189:2012.
Our UKAS Medical Laboratory Reference Number is 8650.

The department is approved by the Institute of Biomedical Sciences (IBMS) as a Training Laboratory and all our qualified scientists are registered with the Health & Care Professions Council (HCPC).

The Blood Transfusion service conforms with the UK Blood Safety and Quality Regulations 2005 and an annual compliance report is submitted for review by   the Medicines and Healthcare products Regulatory Agency (MHRA).

Our Stem Cell Therapeutics service is accredited by the Joint Accreditation Committee of ISCT and EBMT (JACIE) and holds an Establishment License issued by the Human Tissue Authority (HTA).

Feedback

The department’s service is included in the Division of Laboratory Medicine (DLM) User Satisfaction Survey and we provide representatives to attend all DLM Clinical Liaison meetings with service users.

We are always willing to meet with our service users to discuss your needs and issues. If you have any comments on the haematology and blood transfusion services that we provide or would like to discuss new services you would wish to see developed please contact the Laboratory Manager or Head of Service by telephone, letter or e-mail.

Confidentiality

The Central Manchester Haematology Service follows local and national patient confidentiality standards.

Complaints procedure

If you have an issue you wish to raise with us, please contact the laboratory in the first instance on 0161 276 4421.  If we cannot resolve your query directly, the Division of Laboratory Medicine or Trust complaints procedure can be utilized to escalate the complaint as appropriate.

 

(Last reviewed October 2018)