In this section
Quality statement
The laboratory examinations, procedures and reports of test results are compliant with the requirements for quality and competence in medical laboratories according to UKAS International Standard ISO15189:2012.
The department participates in all appropriate National External Quality Assurance Schemes (NEQAS) where available. Documentation relating to Internal Quality Control and performance in NEQAS are available for scrutiny by users of the service.
Accreditation
The Haematology department is accredited by UKAS in conformance with ISO 15189:2012.
- Our UKAS Medical Laboratory Reference Number for ORC/TGH is 8650.
- Our UKAS Medical Laboratory Reference Number for Wythenshawe is 9072
The department is approved by the Institute of Biomedical Sciences (IBMS) as a Training Laboratory and all our qualified scientists are registered with the Health & Care Professions Council (HCPC).
The Blood Transfusion service conforms with the UK Blood Safety and Quality Regulations 2005 and an annual compliance report is submitted for review by the Medicines and Healthcare products Regulatory Agency (MHRA).
Our Stem Cell Therapeutics service is accredited by the Joint Accreditation Committee of ISCT and EBMT (JACIE) and holds an Establishment License issued by the Human Tissue Authority (HTA).
The Haemoglobinopathy Screening Service at MFT conforms with UKAS requirements as outlined above. UKAS assess additional screening requirements on behalf of the screening quality assurance service (SQAS) and the PHE NHS SCT Screening programme.
Feedback
The department’s service is included in the Division of Laboratory Medicine (DLM) User Satisfaction Survey and we provide representatives to attend all DLM Clinical Liaison meetings with service users.
We are always willing to meet with our service users to discuss your needs and issues. If you have any comments on the haematology and blood transfusion services that we provide or would like to discuss new services you would wish to see developed please contact the Laboratory Manager or Directorate Manager.
Confidentiality
The Manchester Hospitals Haematology Service follows local and national patient confidentiality standards. For further information please search: ‘Confidentiality Code of Conduct and Information Disclosure Code of Practice’.
Complaints procedure
If you have an issue you wish to raise with us, please contact the laboratory in the first instance on 0161 276 4421. If we cannot resolve your query directly, the Division of Laboratory Medicine or Trust complaints procedure can be utilised to escalate the complaint as appropriate.
(Last reviewed July 2023)