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To enable us to deal with enquiries efficiently, please ensure you use the correct contact information. The department is committed to fully investigating all complaints regarding the standard and quality of services that we offer. Please contact our laboratory manager on the contact information below.

Laboratory Manager
Katherine Congdon – 0161 276 6138

Lead Biomedical Scientist
Emma Jacobs – 0161 701 1722

Complaints are managed through the PALs (Patient Advice and Liason Service) and Trust Risk Management Service Ulysses. Any complaints made direct to the Department are passed to PALs for investigation.


(Last reviewed May 2023)