Our Forward Plans

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Tell us what matters to you

Each year we develop our forward plans which set out what we plan to do in the coming year – this involves balancing the interests of patients, the local community and other stakeholders.

In order to ensure that our plans meet the needs of our patients and their families, we are seeking your views on which areas we should prioritise in 2020/21.

Who we are

Manchester University NHS Foundation Trust (MFT) was established on 1st October 2017 following the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM) to become one of the largest Foundation Trusts in the UK.

We are responsible for running a group of nine hospitals, across six separate sites, providing a wide range of services from comprehensive local general hospital and community care, through to highly specialised regional and national services.

Our group of hospitals incorporates:

Our Vision and Strategic Aims

Our vision and strategic aims set out our longer-term aspirations, describing what we want to achieve and how we want the Trust to develop over the next five years. Our vision and strategic aims are:

Our Forward Plans – Tell Us What Matters to You

In planning for the coming year, we aim to engage with a wide range of stakeholders including patients and their families, staff, partner organisations and the wider public.  Understanding their views helps us to develop our services so that they meet the needs of the communities that we serve.

Seeking and listening to the views of our members, patients and the public is very important to our Board of Directors and Council of Governors – our Governors are elected by members (staff and public) or are nominated by partner organisations in order to represent your views.

Thank You – for sharing your views

Last year, we surveyed our members and the general public directly, asking which areas they felt that we should prioritise in 2019/20.  The feedback that we received enabled us to identify areas that we needed to address.  These included:

  • outpatient waiting time and appointments
  • staffing levels
  • issues related to patients being asked to repeat the same information because medical records are not stored electronically and cannot be shared across organisations

These themes were then built in to our plans.  The table below (taken from our 2019/20 Annual Plan), highlights for each of the areas that were identified by our members and the general public, what we plan to do and by when:

You said
MFT Annual Plan 2019/20
What we plan to do
By when
Outpatient waiting times and appointments
Implement Out Patient (OP) transformation programme
Quarter 3 (October – December 2019)
Review OP appointments to ensure care is delivered in the best setting across Wythenshawe, Trafford, Withington and Altrincham (WTWA)
Quarter 4 (January – March 2020)
Reduce last minute cancelled OP appointments across WTWA
Quarter 4 (January – March 2020)
Improve OP experience at Manchester Royal Infirmary (MRI)
Quarter 4 (January – March 2020)
Implement OP Improvement Programme to improve utilisation, increase efficiency and improve the patient experience at Manchester Royal Eye Hospital (MREH)
Quarter 1 (April – June 2019)
Improve waiting time position in relation to Orthodontics (adults and children) at the University Dental Hospital of Manchester (UDHM)
Quarter 3 (October – December 2019)
Connectivity – Information Management & Technology and medical records
Implement electronic patient record systems
Quarter 4 (January – March 2020)
Prepare for Electronic Patient Record (go live date September 2022)
Quarter 4 (January – March 2020)
Staffing levels
Improve team working, workplace experience and retention of staff over the next 5 years at Royal Manchester Children’s Hospital (RMCH)
Quarter 4
(January – March 2020)
Improve recruitment and retention to key staff groups at WTWA
Quarter 4 (January – March 2020)
Increase nurse staffing levels with improved retention at MRI
Quarter 4 (January – March 2020)
Improve staff engagement within MRI
Quarter 4 (January – March 2020)
Increase staff engagement and promote a positive, proactive culture at MREH
Quarter 1 (April – June 2019)
Maintain staff engagement and promote a positive culture at the UDMH
Quarter 1 (April – June 2019)
Continually improve the wellbeing of the Clinical and Scientific Support staff
Quarter 1 (April – June 2019)

The plan-on-a-page summarises our current plan with the full 2019/20 Annual Plan providing more detailed information about exactly what we will be doing and how we will know that we have delivered our key priorities.

Forward planning for 2020/21

We are very grateful for the excellent response of members and the public to our Forward Plan Survey for 2020/21. The views and opinions received are being considered by our Board of Directors and Council of Governors as part of our Annual Forward Planning Process. The 2020/21 Forward Plan will be available in spring 2020.

Further Information/Involvement Opportunities:

Please see our FAQs for further information about our forward planning process, or contact the Foundation Trust Membership Office about other ways that you can become involved/share your views:

Freepost Plus RRBR-AXBU-XTZT
Oxford Road
Manchester M13 9WL

0161 276 8661 (office hours 9.00 am to 5.00 pm, Monday to Friday; answering machine outside these hours)


Important Information:  If you have a specific concern, complaint or compliment, please contact the Patient Advice and Liaison Service (PALS) – contact details below:

Patient Advice and Liaison Service (PALS)

For Manchester Royal Infirmary, Trafford General Hospital, Altrincham Hospital, Manchester Royal Eye Hospital, University Dental Hospital of Manchester, Royal Manchester Children’s Hospital or Saint Mary’s Hospital

Tel: +44 (0)161 276 8686

Email: pals@mft.nhs.uk

For Wythenshawe Hospital or Withington Community Hospital

Tel: +44 (0)161 291 5600

Tel: +44 (0)161 291 2031

Tel: +44 (0)161 291 2033

If you have a general hospital enquiry please contact the switchboard on 0300 3309444, who will be able to direct your enquiry to the appropriate area or alternatively visit our ‘Contact Us’ webpage.