Our Forward Plans

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Manchester University NHS Foundation Trust (MFT) was established on 1st October 2017 following the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM) to become one of the largest Foundation Trusts in the UK.

We are responsible for running a family of nine hospitals, across six separate sites, providing a wide range of services from comprehensive local general hospital care, through to highly specialised regional and national services.

Our family of hospitals incorporates Altrincham Hospital, Manchester Royal Eye Hospital, Manchester Royal Infirmary, Royal Manchester Children’s Hospital, Saint Mary’s Hospital, Trafford General Hospital, University Dental Hospital of Manchester, Wythenshawe Hospital and Withington Community Hospital.

Our Forward Planning Process

Each year we develop forward plans which set out what we plan to do in the coming year and involves balancing the interests of patients, the local community and other stakeholders. Involving a wide range of people in our planning process helps us to meet the needs of our patients and their families, our staff and partner organisations and the wider community that we serve. It also ensures that we achieve the national ‘must dos’ and align with what our partners in the local health and social care system are doing.

Our Vision and Strategic Aims

The Trust’s vision and strategic aims set out the longer-term aspirations of our organisation, describing what we want to achieve and how we would want the Trust to develop over the next five years. Our vision and strategic aims are:

Vision Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching;
  • Attracts, develops and retains great people, and;
  • Is recognised internationally as a leading healthcare provider.

Strategic Aims


  • To complete the creation of a Single Hospital Service for Manchester (Manchester University NHS Foundation Trust) with minimal disruption whilst ensuring that the planned benefits are realised in a timely manner.
  • To improve patient safety, clinical quality and outcomes.
  • To improve the experience of patients, carers and their families.
  • To develop single services that build on the best from across all our hospitals.
  • To develop our research portfolio and deliver cutting edge care to patients.
  • To develop our workforce enabling each member of staff to reach their full potential.
  • To achieve financial sustainability.

As part of our planning process, each year we also set our key priorities and these are our ‘must dos’. They describe what we need to do in the coming 12 months in order to deliver our vision and aims. Our key priorities are set at both Trust and also at individual hospital level.

Forward Plan Survey

Many thanks to those members that completed our recent ‘Forward Plan Survey’ – the survey deadline has now expired with the views and opinions received being considered by the Board of Directors and Governors as part of our Annual Forward Planning Process.  If you have any ideas and suggestions in relation to our future health priorities, please forward these to our Foundation Trust Membership Office (contact details below).

If you, and/or a family member or friend is interested in becoming more involved with our Trust by becoming a member of our NHS Foundation Trust, application forms can be found on our website ( www.mft.nhs.uk ) and click the ‘Become a Member of our Trust – Membership Form’ button. For a paper application form, please contact the Foundation Trust Membership Office (contact details below).

Further Information/Involvement Opportunities:

Contact the Foundation Trust Membership Office for further ways that you can become involved/share your views with our NHS Foundation Trust:


Freepost Plus RRBR-AXBU-XTZT
Oxford Road
Manchester   M13 9WL

0161 276 8661 (office hours 9.00 am to 5.00 pm, Monday to Friday; answering machine outside these hours)


Important Information:  If you have a specific concern, complaint or compliment, please contact the Patient Advice and Liaison Service (PALS) – contact details below:

Patient Advice and Liaison Service (PALS)

For Manchester Royal Infirmary, Trafford General Hospital, Altrincham Hospital, Manchester Royal Eye Hospital, University Dental Hospital of Manchester, Royal Manchester Children’s Hospital or Saint Mary’s Hospital

Tel: +44 (0)161 276 8686

Email: pals@mft.nhs.uk

For Wythenshawe Hospital or Withington Community Hospital

Tel: +44 (0)161 291 5600

Tel: +44 (0)161 291 2031

Tel: +44 (0)161 291 2033

If you have a general hospital enquiry please contact the switchboard on 0300 3309444, who will be able to direct your enquiry to the appropriate area or alternatively visit our Contact us webpage.