The Sunquest ICE system links your GP practice directly to our laboratories, meaning you can request results electronically. The system allows you to see pathology and radiology results held by the hospital, including ones you have not requested, and means the laboratory team can see all the information it needs. ICE also keeps an electronic record in a patient's notes so that there is full accountability.
Contacting the Business Support Team about ICE
If you are an existing ICE user (TGH or ORC) and you have a problem with the system, a request for training or another ICE issue, call 0161 276 8766 (option 6). Your call will be logged and passed to the relevant team. We will try to solve your issue as soon as possible.
We will create new user accounts within five days, although we try to do this as quickly as possible. To be sure of an account being created in this time, you must log your request via Labs.SD@mft.nhs.uk. We will send you an email when the account has been created.
If you would like a new test to be added to the ICE requesting screen, have a new pre-defined process set up, or make changes to report formatting, download and complete this form to sunquest ice – request for changes form and send it to Labs.SD@mft.nhs.uk. Please provide as much information as possible to ensure that your request is handled quickly. We aim to make changes within seven days, but more complex requests might take longer.
Reset your ICE password in the Emis system
If you enter your ICE password incorrectly in Emis you may need to reset it.
Download instructions on resetting the password for online test requesting in:
ICE user manuals
The step-by-step process for electronic test requesting is covered in this manual:
- Download the ICE Manual for Emis Web March 2020
For additional support, email Labs.SD@mft.nhs.uk or call 0161 276 8011.
Download full details of how to contact MFT regarding the ICE system
(Last reviewed March 2020)