Accreditation, feedback and complaints

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Any complaints or concerns about any aspect of the service should be raised initially with the Departmental Laboratory Manager on telephone 0161 701 1201.

We are keen to know about any problems arising from the laboratory service. Feedback from our users will help in our constant efforts to improve our service.


The department was fully inspected in March 2011 and is now Fully Accredited by CPA (UK) Ltd for all laboratory based analyses.

Processes for accreditation for Point of Care Testing (POCT) have been changed by CPA and this process is under review.

The department is actively working towards obtaining ISO 15189:2012 accreditation.