Proxy Access in MyMFT

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With MyMFT’s Proxy Access feature, patients can choose to provide a caregiver, family member or loved one with access to their Trust-wide medical information. To do this, the person receiving the invite (known as a ‘Proxy’) must first set up their own MyMFT account. Learn how to sign up here.

Setting up Proxy Access is easy, even when the patient themselves doesn’t have a MyMFT account. Simply ask your healthcare team to help you set this up. Alternatively, patients with their own MyMFT accounts can choose to send a proxy invite themselves, using the portal.

Patients can choose to set up (or remove) as many ‘proxies’ as they like, whilst also deciding what level of access to provide to their proxies.

For more information, please see below.

Benefits and features

Depending on their level of access, proxies may be able to:

  • View upcoming appointments
  • Complete the ‘eCheck-In’ process for others ahead of an appointment
  • View test results
  • Complete questionnaires on behalf of someone else
  • View their child’s growth charts

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Sending a proxy invite as a patient

To send a proxy invite using MyMFT, simply follow these steps:

  1. Open the MyMFT portal. Click the menu (usually an icon with three links ) then ‘Sharing Hub’, followed by the ‘A family member, close friend, or caretaker’ option (located under the ‘Who do you want to share your health record with?’ section).
  2. On the next page, click ‘Give ongoing access to your MyMFT account
  3. On the ‘Friends and Family Access’ page, click ‘Invite Someone’ (located under the ‘Who Can See My Record?’ section).
  4. Enter that person’s name and email address, confirm their level of access, and then click ’Send Invite’. The invitation will now appear as ‘Pending’ at the top of the page.
  5. After you have sent the invite, the chosen recipient will be notified via email. In this email, they will receive a clickable link that takes them to a further confirmation page. After clicking this link, they will then be asked to enter the original patient’s date of birth in order to confirm that they know the person involved and have accepted the invitation.
  6. After the invite has been accepted, the patient will receive a notification via tickler? message. The ‘Pending’ label that appeared next to that person’s name in the ‘Friends and Family access’ page will now also be removed.Remember: you can return to this page at any time to edit or revoke someone’s access.

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Removing proxy access for an account

Patients can choose to remove a proxy (or proxies) at any time, provided they have the capacity to make their own medical decisions. Just like setting up a proxy, this can be done by the patient themselves via the app (see below), or by the clinical team at their request.

  1. Open the MyMFT portal. Click the menu (usually a button with three lines) then ‘Sharing Hub’, followed by the ‘A family member, close friend, or caretaker’ option (located under the ‘Who do you want to share your health record with?’ section).
  2. On the next page, click ‘Give ongoing access to your MyMFT account
  3. On the ‘Friends and Family Access’ page, located under the ‘Who Can See My Record?’ section you will be able to see all the people who have proxy access to your account.
  4. Click on the person who you want to remove access from and then select ‘Revoke Access’
  5. You may then be asked some confirmation steps to complete the process.
  6. Once complete, navigate out of the ‘Sharing Hub’ by pressing ‘Close’ followed by the menu icon.

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Are you a parent or carer of an MFT patient?

Access to your child’s records is enabled by linking your MyMFT account to their digital records.

If you are a patient at one of our MFT hospitals, you will be provided with details on how to do so as part of your next (or most recent) outpatient clinic or after-visit letter. Please follow the instructions provided to set up Proxy Access.

If you are not a patient at any of our hospitals, and you would like Proxy Access, you will first be required to set up a MyMFT account for yourself, which can then be linked to your child’s account. This process will require the following information from you:

  1. Your full name*
  2. Your address*
  3. Your date of birth*
  4. Your email address
  5. Your NHS number

*As registered with your GP

If you do not know your NHS number it can be found in any of the following ways:

  1. On your NHS app. It is displayed under your name and date of birth on the front page when you open the app
  2. On any letter from your GP or a hospital.
  3. You can request it on-line here.

Once you have this information visit My MFT here, or go to your app store to search for ‘MyChart’

On the page that opens click on ‘Sign up Now’ and then on the following page click on ‘Sign up online’.

If you’re using the app, select Manchester Foundation Trust and then follow the above sign up steps.

After filling in the requested details on the following page you can now finish up creating your MyMFT account.

Once you have completed this process, please ask the receptionist, nurse or doctor at your next clinic appointment for proxy access. They will be able to link your account to the child’s record via a proxy arrangement so that you can see all their information.

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Accessing someone else’s medical records as a proxy (once permission is granted)

Once a proxy has received access to an account, they can view all permitted medical records by following these steps:

  1. Open the MyMFT portal / app or navigate back to the portal’s home page, if it is already open.
  2. View the central health feed to see any new or timely medical information that has been added, either for the person themselves or for the individual they are caring for (both sets of information will now appear here).
  3. To view another person’s health record (for which the account has permission), simply select the ‘Switch’ menu, and click on the name of the individual.

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Age limitation

With MyMFT, patients of all ages are welcome to sign up, however there are a small number of limitations to be aware of.

Young people under the age of 16 must first discuss setting up a MyMFT account with their doctor. If it is decided that they should have an account, the patient will then be provided with further instructions and a code to log in with.

Please note that once a young person turns 16, proxy access to their account will automatically be downgraded to the Limited Access level. Upon turning 18, all proxy access will be removed by default in order to comply with data protection guidelines (except where an LPA/Court-appointed deputy is in place and entered into the system). To renew proxy access after turning 18, please follow the ‘send a proxy invite’ instructions, outlined below.

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Access levels

With proxy access, caregivers and family members can be granted either full or limited access to your account’s features.

  • Full Access allows a proxy user to interact with the patient’s information just as they would with their own, i.e. able to see and access everything.
  • Limited Access allows a proxy user to view all information, but with less control over the account. A proxy user with Limited Access cannot respond on behalf of the patient.