Digital Appointments

You should contact the department who has sent the letter using the contact details provided on the letter.

The Trust is Digital by Default and will send appointment letters to all our patients digitally where a valid mobile number is available.  Patients who prefer paper letters can still receive their printed appointment letters by post:

1. If you don’t view your digital letter within 3 days of receiving your text message we will automatically send you a paper letter.
2. Logging in to your secure patient portal, going to the ‘Settings’ tab in the top right, and turn on the paperless option
3. Reply PRINT to your text message notifying you that you have a new digital letter

If you choose to have your letters printed, you can still access them digitally using the DrDoctor portal.

All of our digital letter invites come from the same mobile phone number: 07860 039 092. And the link to view your digital letter starts with https://nhs.my.

The two most common reasons are:

• When the letter is for a family member who we have your mobile phone for (e.g. a child) you need to use their date of birth to verify
• We have an old home address on our system and you may need to log in with your old address details

If you cannot log in with your details, please contact the department you have been referred to and check we have your most up-to-date:

• Full name
• Date-of-birth
• Postcode
• Mobile phone number

The main reason why you might get a 404 error message when trying to view your PDF:

• You are a patient at more than one NHS Trust and when you logged in you chose the wrong Trust portal to log in to.

If you have followed the link in your text messages and cannot log in with your correct details, it is likely we do not have your most up-to-date details on our system.  Please contact the department you have been referred and check we have your most up-to-date:

Full name

Date-of-birth

Postcode

Mobile number

Text message replies will be free if you have a text message bundle with your provider, otherwise you will be charged at your provider’s standard rate

You can change your digital letter setting online for free by following the link in your text messages or using nhs.my/mft

We have now rolled out digital letters in most departments across the Trust.

If you should be receiving digital letters but are not, we may not have your correct mobile number on our system. Please contact the telephone number in your appointment letter and check we have your most up-to-date mobile number.

DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage your appointments while reducing costs, saving time and developing better overall experiences for patients.

To enable us to deliver this service, we give DrDoctor only enough information to provide you with these services.

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens as certified here: https://www.dsptoolkit.nhs.uk/OrganisationSearch/8HY91.

For more information on DrDoctor’s privacy policy please see https://my.drdoctor.co.uk/privacy.