Manchester University NHS Foundation Trust, in partnership with DrDoctor, a digital health company, is introducing digital appointment letters to support:
• Easy and quick access to your appointment letters
• Reduce confusion from lost letters or letters arriving in the wrong order
• Improve accessibility for all our patients
• Save the NHS money by reducing the amount of paper and stamps we are using
• Reduce our environmental impact
Over the coming months, when we send you an appointment letter, we will also send you a text message with a link (nhs.my/mft) to our online portal, which allows you to view and download your appointment letters on your mobile phone, tablet or computer.
How do I view my digital letter?
- We will send you a text message (and email if requested) when you have a new digital appointment letter to view online
- Click the link in your text message (nhs.my/mft) to go to your secure patient portal
- Click ‘View letter’ and login using your last name, date-of-birth and postcode
- View and download your new digital letter online as a PDF. Your letters will be stored here for future reference
- You can access your appointment letters from any device by visiting nhs.my/mft
When using a different device, we will send a code to your mobile phone number for security.
Patients who prefer printed appointment letters can still receive their letters by post as usual.
Frequently Asked Questions
What should I do if I have a question about my appointment or the letter received?
How do I continue to receive my printed appointment letter by post?
- If you don’t view your digital letter within 3 days of receiving your text message we will automatically send you a paper letter.
- Logging in to your secure patient portal, going to the ‘Settings’ tab in the top right, and turn on the paperless option
- Reply PRINT to your text message notifying you that you have a new digital letter
If you choose to have your letters printed, you can still access them digitally using the DrDoctor portal.
How do I know this is not a scam?
I’ve received a digital letter, but I can’t log in with my details
- When the letter is for a family member who we have your mobile phone for (e.g. a child) you need to use their date of birth to verify
- We have an old home address on our system and you may need to log in with your old address details
If you cannot log in with your details, please contact the department you have been referred to and check we have your most up-to-date:
- Full name
- Mobile phone number
I can log in but when I try to open my digital letter I get a 404 error message
- You are a patient at more than one NHS Trust and when you logged in you chose the wrong Trust portal to log in to.
How can I complete my digital letter on a tablet or computer?
Does it cost me to reply to text messages?
You can change your digital letter setting online for free by following the link in your text messages or using nhs.my/mft
I am not receiving text messages with digital letters, should I be?
If you should be receiving digital letters but are not, we may not have your correct mobile number on our system. Please contact the telephone number in your appointment letter and check we have your most up-to-date mobile number.
What is DrDoctor?
How is my data handled?
DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens as certified here: https://www.dsptoolkit.nhs.uk/OrganisationSearch/8HY91.