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Manchester University NHS Foundation Trust, in partnership with DrDoctor, a digital health company, is introducing digital appointment letters to support:

• Easy and quick access to your appointment letters
• Reduce confusion from lost letters or letters arriving in the wrong order
• Improve accessibility for all our patients
• Save the NHS money by reducing the amount of paper and stamps we are using
• Reduce our environmental impact

Over the coming months, when we send you an appointment letter, we will also send you a text message with a link ( to our online portal, which allows you to view and download your appointment letters on your mobile phone, tablet or computer.
Images of the digital appointments leaflet

How do I view my digital letter?

  • We will send you a text message (and email if requested) when you have a new digital appointment letter to view online
  • Click the link in your text message ( to go to your secure patient portal
  • Click ‘View letter’ and login using your last name, date-of-birth and postcode
  • View and download your new digital letter online as a PDF. Your letters will be stored here for future reference
  • You can access your appointment letters from any device by visiting

When using a different device, we will send a code to your mobile phone number for security.

Patients who prefer printed appointment letters can still receive their letters by post as usual.

Frequently Asked Questions