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Appointment letters are going digital!
The faster, greener, and easier way to access your appointment details! Soon, you will receive your appointment details through a text message link or via the MyMFT patient app.
From June 2025, most of your appointment details will be sent to you via text message link or through the MyMFT patient app. For patients in Ophthalmology Services, the switch will happen a few months earlier, from April 2025.
Patients aren’t the only thing we’re making better. Here at MFT, we’re also committed to improving your entire healthcare journey – including how you receive your information.
That’s why we’re making digital delivery our standard way of working. This means receiving information in more modern and convenient ways, such as by phone or email. This has lots of great benefits, such as speeding up delivery time, reducing paper use, and giving you even more access and control over your information.
Of course, we also recognise that some patients will prefer to stick with paper letters. Rest assured that these traditional communications will be made available to any patients who request them.
MyMFT is now the easiest way to receive your appointment letters, updates and reminders – just make sure your MyMFT notifications are turned on!
It has lots of other great benefits too, including:
- The ability to share your health record with other healthcare providers
- The option to attend video appointments
- The option to receive clinical letters, after-visit summaries, and test results directly in your app
- Proxy Access: Which allows carers or loved ones to access your information, if you need their support.
and many more – sign up today!
No problem! Simply tell us at your next appointment and we’ll help you to update your preferences.
MyMFT users can also choose ‘Paper letters’ in the app’s ‘Communications Preference’ menu.
Patients may receive paper letters for the following reasons:
- Your care team or service is still making the switch to paperless messaging. Don’t worry – this is an ongoing process!
- Your service can’t switch to paperless messaging for important technical or safety reasons.
- You’ve asked to receive paper letters (see above).
- You haven’t opened our text or MyMFT app message for several days. A paper letter will be sent out as a reminder, making sure you don’t miss your appointment.
Did you know: Cutting out appointment letters could help us to save as many as 400 trees’ worth of paper every single year!