In this section
The faster, greener, and easier way to access your appointment details!
We will soon be moving to digital delivery for your outpatient appointment letters. This means that, in future you will receive most of your appointment details through a text message link or via the MyMFT patient app.
When will this happen?
Patients can expect to begin receiving digital, rather than paper letters from Monday, 15th September. This will apply to most outpatient appointments, with a few small exceptions.
Patients using our Ophthalmology (eye) services may already have seen this change as we began to roll out digital appointment details in these areas from June 2025.
For more information on how you will receive your appointment details, please see below.
Here at MFT, we’re committed to improving your entire healthcare journey – including how you receive your information.
That’s why we’re making the switch to digital delivery as our standard way of working. This means that in future, you’ll receive information in more modern and convenient ways, such as by phone or email. This has lots of great benefits, such as speeding up delivery time, reducing how much paper we use, and giving you even more access and control over your information.
Of course, we also know that some people will prefer or need to stick with paper letters. Rest assured that we are not taking away paper letters and they will be made available to anyone who prefers them.
MyMFT is the easiest way to receive your appointment details, updates and reminders – just make sure your MyMFT notifications are turned on!
It has lots of other great benefits too, including:
- The ability to share your health record with other healthcare providers
- The option to attend video appointments
- The option to receive clinical letters, after-visit summaries, and test results directly in your app
- Proxy Access: Which allows carers or loved ones to access your information, if you need their support
To experience these and other benefits – sign up today!
No problem! Patients can choose to continue receiving paper letters. To do so, please inform the reception staff at your next appointment, and they’ll help you to update your preferences.
Alternatively, MyMFT users can also select the ‘Paper letters’ option from the app’s ‘Communications Preference’ menu.
Not to worry! If you haven’t accessed your digital appointment details in MyMFT or by text message within 48 hours, we’ll send you a letter by post instead.
You may continue to receive paper letters for the following reasons:
- Your care team or service is still making the switch to paperless messaging. Don’t worry – this is an ongoing process!
- Your service can’t switch to paperless messaging for important technical or safety reasons.
- You’ve asked to receive paper letters (see above).
- You haven’t opened our text or MyMFT app message for several days (see above).
Did you know: Cutting out appointment letters could help us to save as many as 400 trees’ worth of paper every single year!