Enquiries and complaints

To enable us to deal with enquiries efficiently, please ensure you use the correct contact information.

Errors and complaints

There is evidence that the rate of clinically significant reporting errors for Histopathologists is 1 to 2%. Since histology often provides the definitive diagnosis, error in histology may have a profound impact on patient management.  There are things that you can do to reduce the occurrence and impact of errors:

• Make sure that request cards and specimen pots meet the requirements of the sample acceptance criteria with unambiguous and correct patient demographics.
• Provide clinical information on the request card, including details of previous specimens, whether here or in another hospital.
• Question cases where there is an apparent discrepancy between the clinical, radiological and pathological diagnosis.
• Review cancers at an MDT

The department is committed to fully investigating all complaints regarding the standard and quality of services that we offer. Please contact our laboratory manager according to information below.

(Last updated April 2023)