Using the ICE system

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The Sunquest ICE system links your GP practice directly to our laboratories, meaning you can request results electronically. The system allows you to see pathology and radiology results held by the hospital, including ones you have not requested, and means the laboratory team can see all the information it needs. ICE also keeps an electronic record in a patient's notes so that there is full accountability.

(NB: this information only applies to Oxford Road and Trafford sites)

Contacting Labs IT about ICE

If you are an existing ICE user and need assistance with the system, a training request, or any other ICE-related issue, please contact Labs IT by email at labs.sd@mft.nhs.uk or by phone on 0161 276 4079. Your query will be logged and directed to the appropriate team, and we will aim to resolve your issue as quickly as possible. Our office opening hours are 8:30am to 4:30pm, Monday to Friday.

New users

Download and complete this form to apply for new user access to GP pathology requesting and email it to labs.sd@mft.nhs.uk

We will create new user accounts within five days, although we try to do this as quickly as possible. To be sure of an account being created in this time, you must log your request via labs.sd@mft.nhs.uk. We will send you an email when the account has been created.

Reset your ICE password in the Emis system

If you enter your ICE password incorrectly in Emis you may need to reset it.

Download instructions on resetting the password for online test requesting in Emis Web.

ICE user manuals

The step-by-step process for electronic test requesting is covered in the following manuals:

For additional support, email labs.sd@mft.nhs.uk or call 0161 276 4079.

 

(Last reviewed October 2025)