In this section
The MMMP is committed to upholding the rights of patients to care that is free from discrimination, and ensuring patients well being, safety and rights are the primary consideration. If a patient or visitor requires instruction information in a different language, visual or audio, please contact the MFT Interpretation and Translation Service on Interpreter.bookings@mft.nhs.uk or by telephone on 0161 276 3399.
The laboratory is committed to providing a high-quality service to all service users and patients. Should any aspect of our service not meet your requirements please make a complaint in writing to one of the Clinical or Laboratory Managers – please make any reservations you may have about the quality of any aspect of the service known to us as soon as possible: we take your complaints very seriously. The MMMP upholds duty of candour and where appropriate, disclosure to patients, users and any other relevant persons, of incidents that resulted or could have resulted in patient harm, and records of actions taken to mitigate those harms. The department responds to patient complaints through PALS, and via Safeguarding on the MFT intranet.
Any suggestions from users on how this user guide could be improved would be welcome for inclusion in future editions. Please forward suggestions to Ben Kirkman, Quality Manager (ben.kirkman@mft.nhs.uk) or ben.kirkman@ukhsa.gov.uk or to the following address:
Ben Kirkman Quality Manager
Manchester Medical Microbiology Partnership
Clinical Sciences Building
Manchester Royal Infirmary Oxford Road
Manchester M13 9WZ
Service development
The laboratory is committed in providing opportunities for patients and laboratory users to provide helpful information to aid the laboratory in the selection of examination methods and develop new services. Any consultant, clinical team, or patient wanting to introduce a new laboratory test for use in the screening, diagnosis or management of patients should complete a new test application form. The form is available in the Laboratory Medicine section on the MFT intranet. This form must be completed electronically and sent by email as an attachment to DLM Headquarters at dlm.directoratehq@mft.nhs.uk
(Last updated November 2024)