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The laboratory is committed to ensuring patients well being, safety and rights are the primary consideration. The laboratory is committed to providing a high-quality service to all service users and patients. Should any aspect of our service not meet your requirements please make a complaint in writing to one of the Clinical or Laboratory Managers – please make any reservations you may have about the quality of any aspect of the service known to us as soon as possible: we take your complaints very seriously.
Any suggestions from users on how this user guide could be improved would be welcome for inclusion in future editions. Please forward suggestions to Ben Kirkman, Quality Manager or or to the following address:

Ben Kirkman
Quality Manager
Manchester Medical Microbiology Partnership
Clinical Sciences Building
Manchester Royal Infirmary
Oxford Road
Manchester M13 9WZ

Service development

The laboratory is committed in providing opportunities for patients and laboratory users to provide helpful information to aid the laboratory in the selection of examination methods and develop new services. Any consultant, clinical team, or patient wanting to introduce a new laboratory test for use in the screening, diagnosis or management of patients should complete a new test application form. The form is available in the Laboratory Medicine section on the intranet. This form must be completed electronically and sent by email as an attachment to DLM Headquarters at


(Last reviewed November 2023)