FAQs MyMFT

MyMFT offers secure, personalised access to your online medical records – enabling you to manage and receive information about your health. With MyMFT, you can:

• View upcoming and past medical appointments
• View your health information including medication, allergies and more
• View test results
• Access resources for trusted health information

MyMFT is designed for patients of all ages, backgrounds, and ability levels. However, we understand that not everyone will want (or be able) to use an online platform, and their access to care will remain a priority. Existing, non-digital alternatives, such as paper letters, will remain in place. For example, appointment reminders can still be sent out through the post or via text messages, where requested.

No, MyMFT is a free service for all patients.

We take great care to ensure that your health information is kept confidential and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyMFT messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyMFT, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

MyMFT will only be available in English at launch. However, additional languages may be added at a later date.

To ensure medical accuracy, any health information released to the portal, such as medication names, lab tests, allergies, discharge instructions etc. will only be available in English.

Further translation will continue to be handled through the Trust’s interpretation services.

Recent patients may have seen advertisements for MyMFT featured alongside our ‘Hive’ branding. That’s because MyMFT is part of a wider change programme at MFT, called Hive – which aims to improve all aspects of patient care across the Trust, as we introduce a new Electronic Patient Record (EPR).

Where patients will use MyMFT, staff members will access an equivalent EPR system called ‘Hive’. Think of them as two sides of the same coin!

MyMFT does not integrate with the NHS app or Patient Access, and is a separate app for patients accessing services at MFT hospitals.

MyMFT will have lots of advantages for staff working at the Trust, including a reduction in documentation time. For more benefits, please visit the MFT staff intranet page, here.

There are several ways to sign up for MyMFT. Please note that different departments may use one, or more of the following methods:

• Staff might sign you up directly while you’re at the front desk or during your consultation.
• You might receive a MyMFT activation code on your After Visit Summary.
• You might receive a text message or email with an activation code when you come in for a visit.
• You can use self-sign up online to create a MyMFT account by matching your information against what is on file in your medical record.

To remedy one of these issues, please contact us at mymft@mft.nhs.uk or call our MyMFT Patient Support Line at 0161 529 6000. After we have verified your information, you will receive a new code.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you are still having problems, please email us at mymft@mft.nhs.uk or call our MyMFT Patient Support Line at 0161 529 6000.

With MyMFT, you can view most test results as soon as they become available. As such, you will sometimes see these results before your clinician has had a chance to review them. After your clinician reviews your results, you might see additional comments and interpretation in MyMFT.

On the Personal Information page in MyMFT, you can update your address, phone number, email address, preferred name, and other personal details at any time so that Manchester University NHS Foundation Trust (MFT) always has the most up-to-date information in your record.

Your MyMFT information comes directly from your electronic medical record at MFT. You are not able to change your legal name through MFT or the MyMFT portal. To have this changed on your MFT record, you must update this through your GP practice. Please be aware you may not see this change immediately on your MyMFT account.

Your MyMFT information comes directly from your electronic medical record at MFT. Ask your healthcare team to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record after each visit.

Yes, you can. MyMFT proxy access allows you to access the MFT health data of family members or others you care for once you have received permission from them to do so. Note that you must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a relative or caregiver access to your MFT health data when you need assistance managing your appointments and other medical needs. To give someone access to your MFT medical data, select ‘grant access via a proxy invite’ through the Friends and Family Access page in MyMFT.

Yes, but only if you decide that you would like them to become a proxy. You should not provide them with the username and password to your patient portal account. Note: as a patient you will always be able to cancel proxy access.

No, due to the sensitive nature of medical information, each person must have their own MyMFT account. However, you can name them as a proxy user, which would enable them to access your patient records using their patient portal account.

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyMFT Patient Support Line at 0161 529 6000 to request assistance.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyMFT Patient Support Line at 0161 529 6000 for quick support.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyMFT, you will be automatically logged out. We recommend that you log out of MyMFT if you need to leave your computer for even a short period of time.

To have your account re-activated, send an email request to mymft@mft.nhs.uk or call our MyMFT Patient Support Line at 0161 529 6000.

You can deactivate your account from the Security Settings page. You can request that we deactivate your account by contacting the MyMFT Patient Support Line at 0161 529 6000.

Email us at mymft@mft.nhs.uk or call our MyMFT Patient Support Line at 0161 529 6000